Account Manager

This is a fully remote position, open to applicants in South Africa.

📋 Description

• Serve as the primary contact for up to 30 clients.

• Oversee a team of up to 8 members working on your clients' accounts.

• Guarantee a positive and professional client service experience.

• Ensure quality assurance for our key performance indicators (KPIs).

• Establish and nurture long-lasting relationships with clients.

• Foster a strong pod culture that emphasizes performance.

• Manage the onboarding process for new clients joining a pod.

• Develop and uphold strategic objectives for each client by completing and maintaining necessary documentation.

• Monitor and report on internal strategies implemented by senior management.

• Prepare account status reports and distribute them to clients.

• Assist in identifying and cultivating new business opportunities with existing clients.

• Recognize operational gaps and propose solutions to enhance efficiency and effectiveness.

• Facilitate the integration of cross-functional teams for effective client management.

• Ensure timely delivery of work by adhering to established weekly and monthly deadlines.

• Manage, analyze, and forecast the financial performance of the pod.

• Develop, oversee, and plan for optimal service capacity within the pod.

• Collaborate across departments to ensure the pod operates effectively as a mini business unit in service delivery.

• Drive innovation and manage changes associated with new initiatives within the pod environment.

⛳️ Requirements

• Proven experience in team management.

• Background in digital marketing or advertising.

• Experience in managing multiple client relationships.

• Demonstrable understanding of LinkedIn features and capabilities.

• Minimum of 5 years of work experience.

🏝️ Benefits

• Professional coaching from external life and business coaches.

• Dedicated training from our in-house team.