Account Manager

This is a fully remote position, open to applicants in Alabama.

📋 Description

• Utilize industry skills and expertise to enhance our groundbreaking transportation services.

• Deliver outstanding customer service while recognizing and appropriately escalating potential daily issues or service shortcomings.

• Aid in the management of daily account services, alongside recruiting, screening, and credentialing service providers (third-party transportation companies).

• Oversee and manage Field Operations, including but not limited to new client onboarding, client retention and growth, as well as expanding existing accounts.

• Accountable for the ongoing enhancement of a safe, efficient, and effective transportation system.

• Act as a liaison between EverDriven and our clients, offering guidance, direction, and feedback.

• Ensure a safe and efficient environment for our passengers, contractors, and the general public by enforcing regulatory and client policies and procedures.

• Supervise all local transportation to ensure compliance with the terms, conditions, and specifications of EverDriven contracts with clients and providers.

• Establish and maintain open lines of communication with project contractors, community officials, and agency staff.

• Collaborate with EverDriven departments to create and sustain documentation related to provider information, operations, as well as maintenance and safety inspections.

• Comprehend and adhere to safety regulations set by regulatory agencies and client contracts.

• As part of routine business operations, employees in this position may access and/or alter electronic Protected Health Information (ePHI) in compliance with the requirements of the Health Insurance Portability and Accountability Act (HIPAA).

⛳️ Requirements

• A minimum of a bachelor's degree or equivalent experience.

• Experience in transportation and/or operations is advantageous.

• Exceptional professional communication and customer service abilities.

• Capability to effectively collaborate with diverse groups of customers and service providers.

• Ability to prioritize tasks effectively, multitask, and solve problems dynamically.

• Strong proficiency and comfort with Microsoft Word, Excel, and Outlook.

• A valid Driver’s License with a clean driving record.

• Successful completion of a Drug Screen and Background Check is a Condition of Employment.

• Willingness to travel daily as needed.

🏝️ Benefits

• Medical, Dental, and Vision insurance.

• Virtual Doctor Visits with no co-pay.

• Life Insurance (company funded).

• Short-Term Disability Insurance (company funded).

• Long-Term Disability Insurance (company funded).

• Flexible Time Off (FTO).

• Paid Holidays.

• Paid Time to Volunteer.

• Flexible Spending Account (FSA).

• 401K Plan (with an excellent employer match!).

• Employee Assistance Program.

• Employee Discounts Program.