Account Manager

This is a fully remote position, open to applicants in California, +5 more states.

📋 Description

• Take ownership of renewals and expansions within a designated portfolio of approximately 50-70 strategic accounts, consistently achieving or surpassing growth and revenue objectives.

• Implement account strategies that align Esusu’s platform with the business goals of clients, enhance portfolio performance, and meet resident impact targets.

• Collaborate across departments including Sales, Customer Success, Product, and Operations to facilitate smooth onboarding, activation, and ongoing value delivery.

• Assess account health and proactively recognize risks, develop mitigation strategies, and coordinate internal resources for execution.

• Cultivate and enhance relationships with executive stakeholders, decision-makers, and daily operators.

• Conduct regular meetings and quarterly business reviews (QBRs), utilizing data to convey insights, highlight opportunities, and establish next steps.

• Prioritize and monitor open items, ensuring prompt follow-up on operational, technical, and commercial requirements.

• Gather customer feedback and collaborate with internal teams to enhance products, processes, and the overall client experience.

• Represent Esusu at industry events and conferences as necessary to strengthen relationships, gather market insights, and promote growth.

⛳️ Requirements

• Experience and knowledge in commercial real estate.

• Demonstrated ability to drive growth and meet revenue targets.

• Resourcefulness – A proactive, organized self-starter who excels in a fast-paced environment.

• Exceptional verbal, written, and interpersonal communication abilities, with the skill to tailor messages for executives, operators, and technical partners.

• Technical proficiency – Capable of navigating both internal and external challenges and resolving obstacles effectively.

• Proven history of establishing trusted, long-term relationships with senior and operational stakeholders.

• Background in real estate, property management, and/or fintech.

• At least 3 years of experience in account management, customer success, or other client-facing roles with revenue responsibilities.

• Experience in a startup or high-growth setting.

• BA/BS degree or equivalent experience in a related field.

• Familiarity with tools like Salesforce, Jira, and other reporting/analytics platforms.

• Understanding of consumer behavior and industry trends, particularly in housing or financial services.

🏝️ Benefits

• 💵 Competitive Salary – for Series C startup – $125k OTE annually.

• 📈   Equity  - a significant RSU grant with vesting over four years, accelerated upon a sale or IPO.

• ✅ Remote first work environment - Where we trust you to get your work done.

• 🌴 Generous PTO – Enjoy a generous time off policy and 14 company-wide paid holidays.

• 🩺 Premium Health Coverage – Comprehensive medical, dental, and vision insurance.

• 💳 Partial-Employer Funded Health Savings Account - Available for High Deductible Plans.

• 🍼 Paid Parental Leave – 12 weeks of 100% pay to support growing families.

• 💰 Retirement Plans – Secure your future with our competitive 401(k) offerings, including a 4% company match (for US only).

• 🎓 Tuition Reimbursement – For qualified programs to complement work experience.

• 📚 Professional Development Stipend – To support your continued growth and learning.

• 🤝 In-person and virtual team get-togethers - To connect with your fellow Esusu colleagues.

• 📈 Free Credit Building Benefit - Build your credit score for free as an Esusu employee.