Account Manager

This is a fully remote position, open to applicants in Germany.

📋 Description

• Strategic enhancement of current customers within the insurance sector

• Primary liaison at the management level

• Ensure customers derive maximum value from the EMIL Insurance Suite

• Establish and sustain long-term relationships with C-level executives and departmental decision-makers

• Strategically expand accounts focusing on share of wallet

• Position EMIL as a technological partner for insurers’ digital transformation initiatives

• Conduct regular executive meetings, business reviews, and alignment of the joint roadmap

• Identify upselling and cross-selling prospects among existing customers

• Collaborate closely with Sales, Product, and Customer Delivery teams

• Proactive planning and management of contract renewals

• Ensure high levels of customer satisfaction and foster long-term partnerships

• Develop and implement effective measures to prevent customer churn

• Support customers throughout the implementation and operational phases of the EMIL platform

• Coordinate between customer, Delivery, Support, and Product Management teams

• Manage escalation for critical issues

• Develop reference customers, case studies, and success stories

• Assist Marketing and Sales at events, providing references and industry positioning

• Systematically relay customer feedback to Product Management and Go-to-Market teams

⛳️ Requirements

• A minimum of 7–10 years’ experience in Account Management or Enterprise Sales within a software or IT setting

• Proven experience managing complex enterprise customers, preferably in the insurance industry

• Established track record of enhancing existing customer relationships (upselling / cross-selling / renewals)

• Strong comprehension of IT architectures, SaaS models, and digital transformation projects

• Capability to build and maintain relationships at both C-level and departmental levels

• Experience in handling complex stakeholder structures and transformation projects

• Organized, independent working style with a strong customer focus

• Excellent communication and presentation skills suitable for management levels

• Native-level proficiency in German and very good spoken and written English

🏝️ Benefits

• An attractive compensation package tailored to your experience, qualifications, and responsibilities

• A remote-friendly working model with occasional trips to our Berlin office

• 30 days of annual leave, along with half days off on December 24 and December 31

• A personal training and development budget of at least €500 (possibly more)

• Exciting internal development opportunities through a structured role-development model, regular feedback cycles, and performance reviews

• Company contribution towards Urban Sports Club membership

• Heavily subsidized company pension plan

• A VSOP (virtual stock option plan) program that allows employees to participate in the company’s success

• Provision of modern hardware — choose between Windows or iOS

• Weekly company lunches and a well-stocked snack bar for quick cravings

• As part of a dynamic, motivated team of experts, you will directly benefit from the knowledge of your colleagues