Account Manager

This is a fully remote position, open to applicants in Australia.

📋 Description

• Join an emerging Account Management team with limitless opportunities for influence. Collaborate with the team to create a scalable account management playbook and framework that benefits our customers in the ANZ region.

• Establish and nurture strong relationships with a portfolio of commercial and enterprise clients in the ANZ region.

• Play a vital role in promoting the long-term adoption of various products.

• Track customer usage and adoption of our products to pinpoint areas for enhancement or revenue growth.

• Manage the expansion and renewal of accounts within your assigned business portfolio.

• Assess and enhance customer satisfaction and overall experience.

• Take ownership of your account management KPIs (NRR/GRR) and measure performance against company objectives.

⛳️ Requirements

• 3-7 years of prior experience in Account Management or Customer Success within a fast-paced SaaS environment.

• A strong focus on building relationships and delivering customer excellence.

• Commercial experience is essential — you will handle renewals and expansions for your account portfolio.

• Exceptional communication and interpersonal skills, with the capability to foster and sustain relationships with customers at all organizational levels.

• Strong problem-solving and analytical abilities to effectively address customer needs and concerns.

• A blend of customer-centric and product-driven mindset that emphasizes client satisfaction and scalability.

🏝️ Benefits

• Innovative culture: Be part of a generational opportunity to shape the future of AI, surrounded by a team that is challenging the limits of what’s feasible.

• Growth paths: Joining ElevenLabs means being part of a vibrant team with numerous opportunities to create impact beyond your immediate role and responsibilities.

• Learning & development: ElevenLabs actively promotes professional growth through an annual discretionary stipend.

• Social travel: We also provide an annual discretionary stipend to facilitate gatherings with colleagues, however you prefer.

• Annual company offsite: Each year, we gather the entire team in a new location — previous offsites have taken place in Croatia and Italy.

• Co-working: If you’re not situated near one of our main hubs, we offer a monthly co-working stipend.