Account Manager

This is a fully remote position, open to applicants in New Zealand.

📋 Description

• Take charge of the renewal process for a portfolio of current schools, ensuring optimal Gross Revenue Retention (GRR) and Net Revenue Retention (NRR) metrics.

• Actively engage with schools to tackle challenges, showcase EP’s value, and ensure timely renewals.

• Cultivate long-lasting relationships with key decision-makers and stakeholders, establishing yourself as a trusted advisor for their educational needs.

• Discover opportunities to broaden EP’s presence within current schools by advocating for additional features, subjects, or licenses as per the established targets.

• Collaborate with school leaders and educators to ensure EP’s solutions align with their changing goals and priorities.

• Conduct upselling conversations and demonstrations to illustrate the advantages of an expanded use of EP’s platform.

• Work closely with the customer success and professional services teams to facilitate seamless transitions for newly onboarded schools.

• Partner with the professional services team to provide exceptional customer experiences and foster long-term success.

• Represent EP at conferences, events, and networking opportunities, advocating for our mission and solutions.

• Build relationships with key education organizations and associations.

⛳️ Requirements

• A proven history of managing customer relationships and achieving retention objectives.

• Ability to identify and pursue opportunities for account growth.

• Strong dedication to delivering outstanding value and support to schools.

• Confidence in leading workshops and presenting new opportunities to stakeholders.

• Understanding of the education sector and the challenges faced by schools.

• Capacity to work effectively within a team and collaborate with internal stakeholders.

• Proficiency in CRM tools and analytics to monitor performance and guide decision-making.

🏝️ Benefits

• Employee Equity Bonus Plan: Participate in our success through equity bonuses that promote ownership and collective growth throughout the company.

• Christmas Shutdown Leave: Enjoy a complete company shutdown during the week of Christmas, along with 3 additional days of paid leave to bridge any non-public holidays.

• Volunteer Day: All EP employees receive one paid day each year to volunteer and contribute to their communities.

• Purchase Extra Leave: Choose to buy an extra week of annual leave, with payments distributed throughout the year.

• Work From Anywhere: Work up to 90 days annually from a different state or country—ideal for combining work and travel.

• Wellness Bonus: Receive a pre-tax $750 AUD End-of-Year Wellness Bonus to support your health and well-being.

• Home Set-Up Support: Remote and hybrid workers may qualify for assistance in establishing an efficient and comfortable home workspace.

• Communication Allowance: Receive $50 AUD/month toward your phone and internet expenses if you work remotely or in a hybrid arrangement.

• Parental Leave Support: We assist growing families with up to 12 weeks of full-pay top-up for primary caregivers, 3 weeks of paid leave for secondary caregivers, and an additional 5 days of New Parents Leave for both, all available after your first 3 months. Returning primary caregivers will also benefit from enhanced pension contributions to support their financial well-being.

• Employee Assistance Program: Access 24/7 confidential support via Sonder for mental health, safety, and medical needs - globally available and fully funded by EP.

• Learning & Development: Engage in internal workshops, performance reviews, and ongoing development discussions to advance your career.

• Tenure Recognition: Celebrate your milestones with bonus leave and cash rewards at 5, 10, and 15 years of service.

• Referral Bonus: Refer excellent candidates and earn a $1,800 AUD pre-tax bonus when your referral joins and successfully completes their trial period.

• EV Novated Leasing: Lease an electric vehicle through a tax-efficient salary packaging program - covering running costs with a single pre-tax payment.

• EP Support Groups: Join Mana Wahine, DEI, Environmental Impact, and Wellness Committees.

• The chance to work in a growing global business with Diversity Works accreditation, Carbon Net Zero BCorp status, Digital Promise certification, and an unwavering dedication to our mission, people, and community.