Account Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the main point of contact with customers on a daily basis.

• Create and provide quotes to clients.

• Collaborate with the Delivery team to convert accepted customer quotes into field surveys.

• Assist Account Directors during their interactions with accounts.

• Pursue business opportunities from unassigned accounts as well as additional business from assigned accounts.

• Utilize knowledge of Dynata products, services, and pricing to meet client demands and project specifications.

• Establish and nurture customer relationships founded on trust and outstanding results.

• Address customer inquiries and mobilize resources to successfully execute bids.

• Ensure that clients receive consistent attention and do not slip through the cracks.

• Conduct discovery sessions to comprehend needs beyond the details of the quotes and identify additional business prospects.

• Implement bids with efficiency.

• Foster results through teamwork and communication with sales and client service teams.

• Gather competitive insights and intelligence regarding market challenges and opportunities.

• Prepare for objections and provide evidence to alleviate or minimize concerns.

⛳️ Requirements

• In-depth knowledge of Dynata products, services, pricing, and their relevance to client needs and project demands.

• Exceptional skills in managing customer relationships.

• Highly responsive to customer requirements.

• Strong communication skills with the ability to convey impactful and engaging messages.

• Cooperative mindset in negotiations.

• Innovative and forward-thinking perspective.

• Capacity to foresee industry trends and suggest improvements for solutions.

• Ability to seek out and apply competitive insights and intelligence.

• Competence in preparing for and addressing customer objections.

• Full-time employment status is necessary to qualify for a comprehensive range of medical and other benefits.

🏝️ Benefits

• Competitive sales incentive program.

• Comprehensive medical and other benefits available, contingent upon full-time employment status.

• Attractive compensation package.

• Opportunities for career advancement.

• Collaborative and inclusive workplace culture.

• Professional development opportunities through the global Power Your Career conference.

• Experiential High-Potential Program.

• Leadership Challenges designed for managers and aspiring leaders.

• Accommodations are available upon request for all parts of the selection process.