Account Manager

This is a fully remote position, open to applicants in Colorado.

📋 Description

• Cultivate and sustain robust, long-lasting relationships with clients.

• Communicate effectively with clients, addressing business concerns and promptly resolving any conflicts in a professional manner.

• Ensure compliance with contract stipulations, adhere to timelines, and meticulously track and report on program performance.

• Prepare and deliver business and account updates to both clients and company management.

• Provide training and education to users and stakeholders regarding systems and services.

• Oversee subcontractor performance to guarantee satisfactory service levels, identifying issues and coordinating actions for resolution when necessary.

• Identify growth opportunities within accounts, including upselling and cross-selling strategies.

• Raise business concerns and needs to the executive and IT teams when escalation is necessary.

• Engage with elected officials, public sector parking professionals, colleagues, and other stakeholders to comprehend strategic priorities and develop outcome-focused solutions.

• Keep abreast of pertinent state and local legislation as well as industry trends.

• Perform additional duties as assigned.

⛳️ Requirements

• A high school diploma or GED is mandatory.

• A minimum of 7 years of experience in account or relationship management, on-street parking, curbside management, or related experience with governmental agencies is required.

• Willingness to travel up to 25% to the State of California for meetings with clients, prospective clients, partners, and attendance at industry events.

• Availability to work during PST business hours is essential.

• A Bachelor’s degree in business administration, public policy, or a related field is preferred.

• High technical proficiency, with the ability to engage with clients and IT teams on technical requirements.

• Experience in leadership roles or committee positions with industry organizations such as CMPA, IPMI, or other regional associations.

• An established network of relationships with municipal stakeholders, consultants, or industry partners is advantageous.

🏝️ Benefits

• Medical, Dental, & Vision Insurance

• Healthcare & Dependent Flexible Spending Accounts (FSA)

• Health Savings Account (HSA) with Employer Contribution

• Company Paid Life and AD&D Insurance

• Company Paid Short- & Long-Term Disability

• Employee Assistance Program (EAP)

• 401(k) with Employer Match (Traditional/Roth/Safe Harbor)

• Paid Time Off

• 10 Company Holidays

• PTO Accrual

• Sick Time Accrual

• Parental Leave

• Jury Duty

• Military Leave

• Bereavement

• Other Voluntary Benefits

• Life and AD&D Insurance for Employees/Spouse/Child(ren)

• Critical Illness

• Accident Insurance

• Dependent Care Flexible Spending Account (DCFSA)