Account Manager

This is a fully remote position, open to applicants in Virginia.

📋 Description

• Develop and sustain client retention, relationships, and business growth for Dominion National.

• Act as the main point of contact for group customer representatives concerning contracts, benefits, rates, renewals, and escalated service matters.

• Collaborate with clients, insurance brokers, and consultants to guarantee satisfaction with Dominion National's products and services.

• Maintain consistent communication with clients.

• Engage in annual enrollments and negotiate agreements.

• Manage group account management clients, ensuring deadlines are adhered to with prompt responses to inquiries.

• Offer guidance to Dominion National staff regarding the administration of client programs and expectations.

• Lead efforts in developing solutions that address client needs and align responses with engagement strategies.

• Oversee and coordinate renewal processes for assigned clients.

• Generate sales opportunities through external customers and relationships with brokers, consultants, and benefit contacts.

• Enhance membership, foster support for Dominion National, and improve customer loyalty and retention.

• Monitor and uphold data integrity within accounts and the book of business.

• Collaborate with various departments to ensure seamless client service processes.

• Keep abreast of changes in regulations and fee schedules to ensure compliance with state and federal guidelines.

• Conduct monthly and quarterly account management visits with assigned clients.

⛳️ Requirements

• A minimum of 5 years of progressive experience in account management, client services, and/or sales.

• Preferred experience of at least 3 years within the health care or benefits sector.

• Proven success in managing and expanding client relationships, including renewals, retention, and consultative solution development.

• Demonstrated capability to meet sales and growth objectives, backed by measurable results and a strong performance history.

• Experience collaborating with brokers, consultants, and employer groups, addressing complex client needs and benefit programs.

• Highly organized with exceptional written and verbal communication skills, particularly strong presentation abilities.

• Ability to work effectively as a team member.

• Proficient in Microsoft Office, including Excel, Word, and PowerPoint.

• Familiarity with group benefits products such as dental, vision, life, and related insurance offerings, along with basic underwriting principles.

• Understanding of employer-sponsored benefit programs, contract provisions, renewals, and rate structures.

• Knowledge of practices, regulations, and compliance requirements in the healthcare and benefits industry at the state and federal level.

• Familiarity with group benefits and underwriting.

• Proven ability to deliver consultative services and proactively fulfill customer needs, utilizing management reports, providing training opportunities, and suggesting innovative solutions.

• Understanding of client account management best practices, including retention strategies, service delivery models, and issue escalation.

• Knowledge of data management and reporting concepts related to membership, billing, renewals, and account performance.

• General understanding of sales and growth concepts, including cross-selling and upselling within a consultative framework.

• Requires an associate’s degree; a bachelor’s degree is preferred.

• Must possess a VA license to sell Health and Life Insurance or obtain the license within 90 days of hire.

• Continued education is necessary to maintain the license.

• Must hold a valid driver’s license and be willing to travel frequently to client locations.

🏝️ Benefits

• Medical, Dental & Vision coverage.

• Retirement Plan.

• Paid Time Off.

• Holidays.

• Volunteer time off.

• Incentive Plan.

• Tuition Reimbursement.

• Comprehensive benefits package.