Account Manager

📋 Description

• Acquire an in-depth understanding of our business, cloud management platform, support services, and how they cater to our clients' needs.

• Maintain knowledge, context, and ownership of your assigned customers while managing communication with the relevant vendor teams to demonstrate value and identify potential revenue growth opportunities.

• Oversee customer-related support escalations until resolution, ensuring the highest level of customer satisfaction.

• Negotiate and finalize long-term agreements with key stakeholders, balancing the needs of the customer, vendor, and company interests.

• Discover new workload opportunities within the customers' Cloud Environment and SaaS solutions.

• Establish a consistent engagement schedule with your entire customer portfolio, balancing the requirements of large strategic accounts and rapidly growing emerging clients.

• Assist in gathering customer feedback to ensure our products and solutions align closely with customer needs and requests.

• Relay customer feedback and requests to engineering teams to provide better market/customer context and assist in prioritizing deliverables within ongoing development cycles.

• Conduct regular quarterly reviews with customers, monitoring active project timelines, projected spending on respective cloud platforms, and collecting feedback on DoiT support and engagement.

• Identify cost optimization opportunities within the customer cloud environment.

• Collaborate with Cloud Vendors Sales Representatives on shared customers.

⛳️ Requirements

• A minimum of 2 years' experience in an Account Management, Customer Success, or Customer Engineering role.

• At least 3 years of experience in a technology company.

• Excellent verbal and written communication skills.

• Strong technical skills that allow effective engagement with technical teams, along with the ability to cultivate influential relationships.

• Exceptional operational and administrative skills, with an analytical mindset, detail-oriented approach, and the ability to shift focus from the big picture to specific details.

• A desire to advance within the organization and continuously expand your skill set.

• A good sense of humor and a passion for enjoying work.

🏝️ Benefits

• Unlimited Vacation

• Flexible Working Options

• Health Insurance

• Parental Leave

• Employee Stock Option Plan

• Home Office Allowance

• Professional Development Stipend

• Peer Recognition Program