Account Manager

This is a fully remote position, open to applicants in Ireland.

📋 Description

• Acquire a comprehensive understanding of our business operations, including our cloud management platform, support services, and how they cater to our clients' needs.

• Retain knowledge, context, and ownership of your assigned customers, ensuring effective communication with the relevant vendor teams to demonstrate value and explore potential revenue growth opportunities.

• Oversee customer-related support escalations until resolution, guaranteeing the highest level of customer satisfaction.

• Negotiate and finalize long-term agreements with key stakeholders, balancing the needs of the customer, vendor, and the company's interests.

• Discover new workload opportunities within the customer's Cloud Environment/SaaS solutions.

• Establish a consistent engagement rhythm with the entire portfolio of your customers as part of your business book, balancing the needs of significant strategic clients and rapidly growing emerging clients.

• Assist in gathering customer feedback to ensure our products and solutions are closely aligned with customer needs and requests.

• Relay customer feedback and requests to engineering teams to provide greater market and customer context and help prioritize deliverables during active development cycles.

• Conduct regular quarterly reviews with customers, monitoring ongoing project timelines, projected expenditures on respective cloud platforms, and feedback on DoiT support and engagement.

• Maintain and enhance relationships with key cloud providers to ensure alignment on customer engagements.

• Identify cost optimization opportunities within the customer cloud environment.

• Collaborate with Cloud Vendors Sales Representatives on shared customers.

⛳️ Requirements

• Minimum of 3 years of experience in Account Management supporting the EMEA market.

• At least 2 years of experience in a technology company (SaaS, SI, Cloud Vendor, etc.).

• Experience in supporting customers within the AWS, Google Cloud, Microsoft Azure ecosystem, or another cloud vendor.

• Excellent verbal and written communication skills in English and Dutch, with additional languages (such as French) being a plus.

• Strong technical skills that enable productive engagement with technical teams and the ability to build influential relationships.

• Exceptional operational and administrative skills, with a keen eye for detail and the ability to shift between the big picture and intricate details.

• A desire for personal growth within the organization and a commitment to continuously expanding your skill set.

• A good sense of humor and an enjoyment of having fun at work.

• Bonus Points: Cloud Certifications (AWS Cloud Practitioner or Google Cloud Digital Leader certifications).

🏝️ Benefits

• Unlimited PTO

• Flexible Working Options

• Health Insurance

• Parental Leave

• Employee Stock Option Plan

• Home Office Allowance

• Professional Development Stipend

• Peer Recognition Program