Account Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Establish and nurture robust client relationships by comprehending customer needs, delivering continuous support, and ensuring high levels of satisfaction.

• Formulate and implement strategic account plans aimed at driving revenue growth, encompassing upselling, renewals, and opportunities for expansion.

• Proactively detect risks to retention by identifying customer dissatisfaction early and addressing any concerns.

• Act as the primary contact for client inquiries, resolving issues, and consistently delivering value.

• Utilize data and insights to reinforce the product's value and effectively counter objections.

• Collaborate across functions with Marketing, Product, and Customer Care teams to fulfill client needs and enhance outcomes.

• Advocate for clients within the organization, ensuring their feedback is communicated and addressed to improve the customer experience.

• Deliver training and support to clients on product usage, including demonstrations, onboarding assistance, and best practices.

• Meet key performance metrics related to retention, renewals, upselling, and engagement.

• Keep accurate and timely records of all client interactions within CRM systems.

• Continuously expand knowledge of products, industry trends, and best practices.

⛳️ Requirements

• A minimum of 2 years of professional experience in account management, customer-facing, or similar roles.

• Strong skills in relationship building with a focus on client satisfaction.

• Capability to identify customer needs and offer thoughtful solutions.

• Exceptional written and verbal communication abilities.

• Strong organizational, problem-solving, and time management skills.

• A high degree of integrity and accountability for outcomes.

• Ability to rapidly learn and apply SaaS products.

• Proficiency with standard business tools (e.g., Word, Excel, PowerPoint).

• Basic understanding of the construction industry or the ability to learn quickly.

🏝️ Benefits

• Comprehensive benefits package.

• Uncapped commission plans or an annual discretionary performance bonus.