Account Manager

This is a fully remote position, open to applicants in Canada.

📋 Description

• Act as the main contact for a portfolio of active co-development accounts, understanding each client's objectives, team structure, and ongoing engagement status.

• Establish strong, trusted relationships at all levels within each client organization, from daily production contacts to senior stakeholders and decision-makers.

• Ensure client satisfaction across your portfolio, assessed through regular check-ins and structured feedback mechanisms.

• Be the point of contact for clients during challenges, ensuring both parties remain focused on finding effective solutions rather than assigning blame.

• Monitor the status of all active engagements in your portfolio, identifying potential issues early through regular interactions with both clients and internal production teams.

• Collaborate closely with Production Leads to guarantee full visibility on project status, quality, and any risks that may impact the client relationship.

• Proactively identify and address risks, escalating issues internally as necessary while maintaining client confidence.

• Establish and strive for quarterly growth targets for your accounts, uncovering expansion opportunities through a deep understanding of each client's roadmap and upcoming initiatives.

• Expand engagements organically: identify where Devoted can take on additional scope, new service offerings, or related projects within existing client partnerships.

• Cultivate trust that transforms a single project into a long-lasting partnership and a satisfied client into a source of referrals.

• Work alongside the Head of BD to ensure a seamless transition when accounts expand into new service areas or require business development assistance.

• Uphold CRM excellence: maintain all account records, communication logs, and health data up-to-date and actionable.

• Prepare regular status reports for accounts that include satisfaction ratings, expansion opportunities, risks, and renewal timelines.

• Represent Devoted at relevant industry events and conferences, enhancing existing client relationships and keeping connected to the wider ecosystem.

⛳️ Requirements

• A minimum of 5 years in account management, client success, or partner management, preferably in the gaming industry or a creative/technical services setting.

• Proven track record of growing accounts quarter-over-quarter under your management, supported by measurable outcomes.

• Experience in managing complex, multi-stakeholder client relationships, comfortable operating at operational, senior, and executive levels simultaneously.

• Background in or strong familiarity with co-development, game services, or external development.

**Skills & Competencies**

• Exceptional relationship management abilities, a natural communicator who quickly builds and maintains trust even under pressure.

• Strong commercial acumen: you have a clear understanding of engagement costs, margin implications, and the effects of scope changes for both parties.

• Comfortable navigating difficult discussions—both with clients when resetting expectations and internally when addressing production challenges.

• CRM proficiency: utilizing HubSpot, Salesforce, or similar as a vital operational tool rather than a mere reporting instrument.

• Excellent analytical and organizational skills, capable of managing multiple accounts simultaneously without losing sight of the details for each.

🏝️ Benefits

• A strong and enthusiastic team – providing opportunities for knowledge sharing, learning, and professional growth.

• Engaging and challenging tasks – tackle diverse issues while communicating with colleagues and partners.

• Flexible working conditions – including remote work and the ability to design your own workday with adaptable hours.

• An opportunity to work in a highly professional and dynamic team involved in a wide array of international game production projects, along with an attractive compensation package and chances for professional development.