Account Manager

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Deliver continuous technical account management from the implementation of solutions, ensuring proper platform usage and adherence to contractual obligations.

• Serve as the primary point of contact for client relations post-implementation, facilitating effective communication between the client and internal teams.

• Coordinate technical and operational requests, ensuring they are prioritized appropriately and resolved efficiently.

• Convert technical requirements into actionable solutions that enhance the perceived value of products and services.

• Proactively detect issues, risks, and opportunities for improvement in client operations, suggesting structured modifications, optimizations, and corrective measures.

• Track customer success metrics (such as adoption, platform engagement, stability, and operational outcomes), foreseeing potential dissatisfaction and avenues for account expansion.

• Design and implement AI agents to streamline and enhance account management tasks, encompassing data analysis, risk detection, and insight generation.

• Embed AI-driven solutions into internal processes to foster scalability and improve operational efficiency.

• Assist in retention, growth, and relationship-building initiatives, taking a consultative approach aimed at long-term success.

• Engage in collaborations with international teams, leading meetings and discussions in English.

⛳️ Requirements

• Bachelor's degree in Engineering (Renewable Energy, Electrical or Mechanical).

• Experience in project management.

• Background in B2B account management or customer service.

• Practical experience in utilizing AI agents or automations to enhance business processes.

• Exceptional verbal and written communication abilities.

• Proficient in English for conducting meetings.

• Familiarity with wind and solar energy (preferred).

• Proficient in Spanish (preferred).

🏝️ Benefits

• 100% company-covered health insurance

• Birthday Off: an additional day off to celebrate your birthday

• Wellhub (formerly Gympass): access to gym and wellness facilities

• Conexa Saúde: telemedicine consultations

• Psicologia Viva: online therapy sessions

• Flexible Benefits Card (Caju) which includes: – Home Office Allowance – Culture Allowance – Food Allowance – Meal Allowance

• Collaborations with educational organizations

• Discounts at pharmacies