Account Manager

This is a fully remote position, open to applicants in Australia.

📋 Description

• Take full responsibility as Account Manager for both existing clients and new accounts in the APAC region

• Actively oversee all renewal opportunities within your portfolio, aiming for minimal churn and achieving a high client retention rate

• Establish, monitor, and report on essential account health metrics

• Create and implement customized success plans for all accounts

• Regularly illustrate the ROI and business value of the dTIMS ecosystem to clients

• Organize and conduct strategic business reviews that emphasize past achievements, future alignment, and expansion opportunities

• Collaborate with clients and internal stakeholders to identify and shape opportunities, lead proposals, and manage project execution

• Foster robust relationships with key stakeholders and executive sponsors

⛳️ Requirements

• Bachelor’s degree in business, engineering, technology, or a related discipline

• Over 3 years of experience in Account Management, Client Success, or a comparable client-facing role, particularly within a B2B SaaS or transport infrastructure context

• Exceptional verbal and written communication, presentation, and negotiation abilities

• Self-driven, proactive, organized, and consistently striving for improvement

• Confidence and strong skills in collaboration

• Capability to establish and maintain relationships

🏝️ Benefits

• Collaborative and inclusive work culture

• Defined career paths and mentorship opportunities

• Opportunities to engage in impactful projects

• Empowering infrastructure leaders with intelligent, data-driven solutions