Account Manager

This is a fully remote position, open to applicants in Kentucky, +5 more states.

📋 Description

• Take ownership of Net Revenue Retention (NRR) for your designated portfolio — achieve expansion, renewal, and retention goals.

• Spot up-sell and cross-sell opportunities and advance them towards closure.

• Develop and sustain a robust expansion pipeline (3–4x coverage) in alignment with quota.

• Actively manage renewal cycles, detect at-risk accounts early, and implement recovery strategies to uphold strong GRR performance.

• Keep an accurate record of pipeline and forecasts in CRM; effectively communicate anticipated outcomes and potential risks.

• Lead commercial discussions with clients — covering pricing, renewals, and contract adjustments.

• Collaborate with Product, Support, and Services teams to achieve customer outcomes and facilitate issue resolution.

• Help shape the Account Management function — enhance playbooks, processes, and best practices, while providing insights on effective strategies.

⛳️ Requirements

• 4–8+ years of experience in mid-market SaaS Account Management, Customer Success, or Sales.

• Demonstrated success in independently identifying and securing expansion opportunities.

• Experience in managing revenue targets (NRR, expansion, or renewals).

• Strong commercial awareness and negotiation capabilities.

• Ability to effectively manage multiple accounts and priorities.

• Experience collaborating across functions to drive customer success.

• Comfortable working in a dynamic, fast-paced environment.

• Proficiency in CRM tools (Hubspot, Salesforce); collaboration tools (Jira, Confluence, MS Teams); and productivity tools (MS Office Suite, G-Suite).

🏝️ Benefits

• 100% Remote and Global: Enjoy the freedom to live your best life from anywhere in the world.

• Flexible Work Environment: Work at times that suit you best. We prioritize results and customer satisfaction over rigid schedules.

• Dedicated Growth Path: Receive consistent, meaningful feedback and support tailored to help you achieve your personal career goals.

• Access to Leading Tools and Technology: Enhance your skills with the latest tools, playbooks, and technology.

• Engaging Community Activities: Participate in coffee chats, happy hours, cooking classes, book clubs, and more!