Account Manager

This is a fully remote position, open to applicants in Alaska.

📋 Description

• Take ownership of Net Revenue Retention (NRR) for your designated business portfolio — achieve targets for expansion, renewal, and retention.

• Discover up-sell and cross-sell opportunities and advance them toward closure.

• Develop and uphold a robust expansion pipeline (3–4x coverage) in alignment with quota.

• Proactively oversee renewal cycles, identify accounts that may be at risk early, and implement recovery plans to ensure strong Gross Revenue Retention (GRR) performance.

• Keep precise records of pipeline and forecasts in the CRM; clearly convey expected results and potential risks.

• Lead commercial discussions with clients — covering pricing, renewals, and contract modifications.

• Collaborate cross-functionally with Product, Support, and Services to achieve customer outcomes and facilitate issue resolution.

• Play a role in developing the Account Management function — refine playbooks, processes, and best practices, while providing insights on what is effective and what needs improvement.

⛳️ Requirements

• 4–8+ years of experience in mid-market SaaS Account Management, Customer Success, or Sales.

• Demonstrated success in independently identifying and closing expansion opportunities.

• Experience owning revenue targets (NRR, expansion, or renewals).

• Strong commercial insight and negotiation capabilities.

• Ability to manage multiple accounts and priorities effectively.

• Experience working cross-functionally to drive customer success.

• Comfort operating in a dynamic, fast-paced environment.

• Proficiency with CRM tools (Hubspot, Salesforce); collaboration tools (Jira, Confluence, MS Teams); and productivity tools (MS Office Suite, G-Suite).

🏝️ Benefits

• 100% Remote and Global: Enjoy the flexibility to live your best life from anywhere in the world.

• Flexible Work Environment: Work during hours that best suit your lifestyle. We emphasize results and customer satisfaction over strict schedules.

• Dedicated Growth Path: Receive ongoing, meaningful feedback and support designed to help you reach your personal career aspirations.

• Access to Leading Tools and Technology: Enhance your skills with the latest tools, playbooks, and technology available.

• Engaging Community Activities: Join in coffee chats, happy hours, cooking classes, book clubs, and more!