Account Manager

This is a fully remote position, open to applicants in Arizona.

📋 Description

• Implement client strategies that align with both client goals and organizational objectives.

• Oversee daily interactions with health plan clients.

• Discover opportunities to enhance account value and foster client relationships.

• Manage account financials, ensuring profitability while adhering to budgetary constraints.

• Track and report on financial performance, cost savings, and revenue optimization.

• Develop and refine workflows for client management.

• Identify inefficiencies in processes and suggest scalable improvements.

• Assess account performance against targets and client expectations.

• Provide constructive feedback to the client management team.

• Assist junior team members in reaching their performance targets.

• Collaborate on performance challenges and advocate for continuous improvement.

• Surpass client satisfaction score objectives.

• Navigate organizational networks and manage relevant processes.

• Set and manage client expectations regarding changes to committed deliverables.

• Work independently and make critical decisions in a fast-paced, deadline-driven environment.

⛳️ Requirements

• Minimum of 5 years of professional experience, with at least 3 years in healthcare or account management/client services.

• At least 3 years of client-facing experience in the healthcare sector.

• Willingness to travel up to 25% of the time, which may include flights, overnight stays, local travel, and short-notice trips.

• Preferred experience in Pharmacy Benefit Management (PBM).

• Proficient in Microsoft Office applications.

• Strong written and verbal communication skills.

• Ability to demonstrate sound judgment.

• Knowledge of project planning and life cycle development.

• Capability to proactively identify solutions and lead their implementation.

• Team-oriented with leadership abilities across various departments.

• Experience in leading both technical and non-technical projects.

• Excellent organizational, time management, reporting, analytical, and communication skills.

• Proven ability to thrive in a fast-paced, high-demand environment with minimal guidance on complex issues and accounts.

• Competence in delivering effective presentations to clients, C-Suite executives, and senior leadership.

• A Bachelor's degree or equivalent professional experience is required.

🏝️ Benefits

• Medical coverage.

• Dental coverage.

• Vision coverage.

• Paid time off.

• Retirement savings options.

• Wellness programs.

• Additional resources to support physical, emotional, and financial well-being.

• Eligibility for CVS Health bonus, commission, or short-term incentive programs.