Account Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Enhance revenue and gross margin for a range of PacStar products within the Air Force or other assigned accounts in the territory; responsible for the sales process from initial prospecting to final closure.

• Build trusted partnerships with customers across all levels of influence and decision-making.

• Propel the sales of designated PacStar manufactured products/services, integrated solutions, and selected manufacturers’ offerings through advanced solutions selling techniques.

• Create account plans that promote strategic growth through tactical execution.

• Communicate effectively with the PacStar inside sales, engineering, and customer support teams to provide exceptional products and services to clients.

• Oversee accounts and transactions across various customer locations and operational organizations within the territory.

• Collaborate closely with the Federal Program team to guarantee effective nationwide account management when applicable.

• Exhibit business acumen by preparing business cases, conducting ROI analyses, cost/benefit analyses, and utilizing other performance metrics.

• Lead account efforts in developing responses to RFPs, RFIs, and unsolicited proposals.

• Stay updated on emerging and cutting-edge solutions, products, and services.

• Ensure prompt, thorough, and responsive resolution of customer escalations.

• Demonstrate an understanding of key business drivers for customers.

• Apply strategic and consultative selling methodologies to boost revenues.

• Conduct regular territory/account reviews with Sales Management.

• Provide timely and precise account status reports, forecasts, and business plans to sales leadership and operational teams as needed.

• Travel frequently within your territory to schedule sales calls with both existing and prospective customers.

• Participate in account-specific trade shows and other events deemed beneficial for business development in line with your account plan.

• Cultivate customer trust through effective consulting, accurate information delivery, and nurturing partnerships from junior staff to senior leaders.

• Perform other duties as assigned.

⛳️ Requirements

• 5+ years of successful sales and account management experience in Federal/DoD accounts, ideally with the United States Air Force.

• Direct experience with the Air Force in communications (e.g., served in the US Air Force) can replace selling experience.

• A demonstrated history of quota attainment and/or successfully fulfilling mission requirements is essential.

• Familiarity with Federal contracting processes.

• Experience working with or selling ROIP, network, and security products.

• Solid understanding of voice, network, data, and security products and solutions.

• Exceptional verbal, written, presentation, and interpersonal skills.

• Strong organizational and negotiation abilities.

• Capability to collaborate effectively within a team.

• Sound decision-making and problem-solving skills.

• Ability to present a professional image of oneself and the company.

• Proficiency in handling customer inquiries and escalations professionally.

• Comprehensive knowledge of computer and related business applications, including MS Office.

• Valid driver's license, current auto insurance, and reliable vehicle as required by transportation needs in the market.

• Willingness to travel 50% of the time.

• Must be self-motivated and able to organize workloads and manage deadlines effectively.

• Must be able to obtain and maintain a US DoD SECRET Clearance.

• Attention to detail and accuracy is crucial.

🏝️ Benefits

• Paid Time Off

• 401K with Employer Match and Profit Sharing

• Health and Wellness Benefits

• Learning and Development Opportunities

• Referral Program

• Competitive Pay

• Recognition

• Employee Stock Purchase Plan

• Inclusive & Supportive Culture