Account Manager

This is a fully remote position, open to applicants in Canada.

📋 Description

• Oversee the complete lifecycle of designated accounts, particularly focusing on Destination Marketing Organizations (DMOs) along the west coast.

• Cultivate and sustain robust relationships with key stakeholders within each account.

• Implement outreach and engagement initiatives aimed at fostering product adoption, retention, and opportunities for upselling.

• Discover and assess new business prospects in collaboration with your Business Development Representative (BDR).

• Achieve or surpass quarterly and annual targets for retention and revenue growth.

• Act as the main point of contact for clients, ensuring a constructive and positive relationship.

• Monitor client health and proactively mitigate potential risks.

• Collaborate with support teams to provide onboarding, training, and value-driven check-ins.

• Showcase product value through regular business reviews and by sharing pertinent success stories.

• Convey customer and regional insights to internal teams to influence product enhancements and marketing strategies.

• Engage in beta programs and assist clients in embracing new features.

• Maintain precise CRM records, account plans, and forecasts for renewals and upsells.

• Monitor performance metrics and report on significant account outcomes.

• Ensure operational efficiency by adhering to established processes and best practices.

• Collaborate with Product, Marketing, and Support teams to provide outstanding customer experiences.

• Contribute to marketing and advocacy initiatives, including case studies, references, and testimonials.

• Represent CrowdRiff at industry events and networking opportunities as required.

• Stay informed about CrowdRiff’s product offerings and industry trends.

• Participate in internal training programs to improve product knowledge and account management abilities.

• Share insights and collaborate with colleagues to enhance overall team performance.

⛳️ Requirements

• 2–4 years of experience in account management, customer success, or B2B SaaS sales.

• Demonstrated history of achieving or exceeding retention and/or growth objectives.

• Excellent communication, relationship-building, and presentation abilities.

• Capability to analyze customer data and leverage insights to boost engagement.

• Experience collaborating cross-functionally with Product, Marketing, Sales, or Customer Success teams.

• Knowledge of the travel, tourism, or DMO sector is a plus.

• Proficient in managing multiple accounts and priorities within a fast-paced environment.

🏝️ Benefits

• 🍼 Parental leave

• 📚 Extended learning and development opportunities through our DevDollars program

• 💰 Equity incentives

• ☀️ Feel-Good Fridays: Enjoy a half-day off every other Friday in summer

• 🗓️ No-meeting Fridays year-round

• 💻 Flexible work hours

• 🎉 Regular team socials & team events

• ⛱ Up to 8 weeks of vacation

• 💲 Up to $3000 towards your next trip

• 🌍 Travel and work from a country of your choice for 90 days