Account Manager

This is a fully remote position, open to applicants in Iowa.

📋 Description

• Provide outstanding service to clients, which includes timely responses to inquiries, evaluation of plan performance, regular review meetings, and the execution of innovative strategies as needed.

• Manage the renewal process for various types of coverage, ensuring all relevant reporting is completed and sent to the appropriate parties at least 90 days prior to client renewal.

• Serve as the primary point of contact for all information related to client renewals or mid-year changes, distributing the gathered information to relevant departments (e.g., Accounting, Admin staff, Stop Loss, Customer Service) and addressing any further information requirements.

• Conduct virtual and in-person meetings with clients and/or brokers to offer support during Open Enrollment and facilitate collaborative renewal discussions.

⛳️ Requirements

• Excellent verbal and written communication abilities.

• Advanced proficiency in Excel.

• High level of responsiveness to client inquiries.

• Capability to create and present information effectively in group settings.

• Strong interpersonal skills to foster trust-based relationships with clients.

• Exceptional problem-solving and cost-analysis skills.

• Ability to collaborate effectively with team members while demonstrating professionalism in communication and behavior.

🏝️ Benefits

• Health insurance

• Professional development

• Flexible work arrangements