Account Manager

📋 Description

• This role primarily functions as the key liaison between the client and CTM, with the potential to oversee Account Representatives.

• Establish and cultivate relationships with Clients via email, phone, and face-to-face interactions and meetings.

• Forge robust partnerships with various levels within the Clients’ organization, including senior and executive management.

• Generate, analyze, and present quarterly reviews that include recommendations for expense reduction and monitoring.

• Accountable for creating a business plan that encompasses KPIs and tracking outcomes.

• Deliver comprehensive travel management reporting analysis, including forecasting, trending, benchmarking, and recommendations to enhance the overall effectiveness of the travel program.

• Ensure management and cost accountability for the Client.

• Prepare and present various industry presentations, including those for senior management.

• Communicate the client’s objectives, challenges, and concerns to CTM.

• Support the client in achieving their goals and swiftly address any issues that arise.

• Serve as a travel management consultant on behalf of the client and staff, actively engaging in vendor relationships.

• Handle escalated issues to guarantee timely resolutions.

• Participate in industry seminars and webinars to enhance knowledge of the sector.

• Responsible for maintaining client retention with existing accounts, including RFIs, RFPs, and final presentations.

• Ensure seamless integration with all relevant company operations.

⛳️ Requirements

• A High School Diploma or equivalent is required.

• A college degree is strongly preferred.

• A minimum of 3 years of industry experience in an account management role for corporate clients is strongly preferred.

• Possess the knowledge, skills, and abilities necessary to perform this job successfully.

• Capable of reading and interpreting documents.

• Excellent customer service and communication skills are essential.

• Ability to perform basic arithmetic operations using whole numbers, common fractions, and decimals.

• Able to apply common sense to carry out instructions presented in written, oral, or diagram form.

• Demonstrated ability to manage employees and collaborate with industry suppliers to maximize savings and negotiations for clients is strongly preferred.

• Must possess the capability to build and maintain strong, effective relationships with clients and Travel and Transport associates, including sales, operations, and Account Management.

• Must effectively interpret and utilize multiple information sources to develop tactical plans and options tailored to customer and employee needs.

• Proficiency in Microsoft applications, including Word, Excel, and PowerPoint, is required.

🏝️ Benefits

• Company Paid Basic Life & AD&D Insurance

• Company Paid Short-Term Disability

• Voluntary Long-Term Disability Insurance

• Robust Wellness Program with incentives available to reduce your medical insurance premiums.

• Supplemental Life; Accident; Cancer; Critical Illness; Identity Theft Protection; and Legal Coverage

• Three medical plan options including a High Deductible Health Plan, HMO plan (available in selected states), and a Co-Pay medical plan.

• Health Savings Account (HSA) with a company core contribution and match, available per pay period for those enrolled in the HDHP medical plan.

• Flexible Spending Accounts

• Dependent Care Savings Account.

• Dental Insurance Plan

• Vision Insurance Plan

• 9 Company Paid Holidays, including the day after Thanksgiving.

• Generous paid time off policies for vacation and sick days.

• Employee Assistance Plan providing access to Talk Space Therapy.

• Family Medical Leave.

• Paid Parental Leave (4 weeks).

• Maternity benefits that utilize company-paid Short-Term Disability, plus Parental Leave (4 weeks) to allow time for recovery, bonding, and enjoying family time.

• Bereavement Leave.

• 401(k) Retirement Plan with a generous match per pay period.

• Student Loan Payment Match.