Account Manager

This is a fully remote position, open to applicants in Netherlands.

📋 Description

• Interact with customers to align their objectives with our solutions.

• Collaborate closely with Customer Success Managers, Solution Engineers, and Professional Services to deliver an outstanding customer experience.

• Ensure account retention, development, and the growth of lifetime customer value throughout the portfolio.

• Promote customer usage and adoption of software to maximize license utilization by facilitating effective onboarding and adoption, leading to retention, upsell, and cross-sell opportunities.

• Assist POD teams in expanding and developing customer accounts by identifying needs, educating clients, and selling additional products from our software portfolio.

• Monitor and report on customers' product experiences, providing consultation and recommendations for enhancing performance and success.

⛳️ Requirements

• Fluent in Dutch & proficient in other languages (additional languages are an advantage!).

• Demonstrated success in rapidly growing SaaS businesses.

• Previous experience managing a portfolio of over 200 accounts spanning various segments/verticals.

• Outstanding interpersonal and communication abilities with the capacity to influence decision-making at all levels.

• Proven capability to negotiate seven-figure renewals.

• Exceptional attention to detail, accuracy, proactivity, and the ability to anticipate needs.

• Experience in roles such as Customer Success Manager, Renewals, Sales, IT Manager, or Software Sales.

• Positive mindset and a strong customer-centric approach; always ready to prioritize customers' needs.

🏝️ Benefits

• Some travel required.