This is a fully remote position, open to applicants in Mexico.

• Act as the "Single Point of Truth" for clients following the completion of the sale.

• Guarantee a smooth transition from onboarding to establishing a long-term partnership.

• Oversee a varied portfolio with a focus on strategic and scalable engagement.

• Detect early warning signs to avert churn and secure renewals.

• Facilitate impactful Quarterly Business Reviews with key decision makers.

• Propel contract renewals and pinpoint expansion or upsell opportunities.

• Serve as the "Internal Quarterback," coordinating efforts across teams to deliver value.

• Background in customer success or account management.

• Strong skills in relationship management.

• Capability to handle a diverse client portfolio.

• Exceptional communication and interpersonal abilities.

• Experience in strategic engagement and process-oriented management.

• Robust analytical skills and a data-driven approach to decision-making.

• Proficiency in engaging with executive-level stakeholders.

• Ability to lead significant business reviews and uncover upsell opportunities.

• Competitive and fair salary.

• Employees are eligible for up to 6 administrative leave days annually for personal matters with appropriate documentation.

• Eligible employees receive a non-salary telework allowance of MXN 575 per month, distributed via Sivale cards.

• Clioversary recognition program with special acknowledgments at 3, 5, 7, 10 years, and beyond.

Account Manager

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