Account Manager

This is a fully remote position, open to applicants in Illinois, +4 more states.

📋 Description

• Take ownership of and achieve expansion ARR and renewal results within designated accounts.

• Recognize, qualify, and finalize upsell and cross-sell opportunities that align with customer value and portfolio compatibility.

• Direct the renewal strategy and its execution, ensuring customer retention and maintaining appropriate pricing discipline.

• Oversee a substantial install base through structured outreach, automation tools, and established engagement rhythms.

• Manage shorter sales cycles ranging from transactional to moderately complex opportunities.

• Develop account plans aimed at increasing wallet share and enhancing product adoption.

• Keep precise forecasting and CRM records for the expansion and renewal pipeline.

• Facilitate cross-functional collaboration with CX, Product, and Solutions teams while maintaining commercial ownership.

• Transition accounts that necessitate higher complexity management to the appropriate segment leaders when necessary.

• Carry out additional duties and responsibilities as needed to support business objectives.

⛳️ Requirements

• 2-3 years of experience in a related field or role.

• Background in account management, commercial growth, or sales roles focused on expansion.

• Proven capability to manage recurring revenue relationships effectively.

• Strong skills in discovery and value articulation.

• Familiarity with CRM systems and structured sales processes.

• Bachelor’s Degree is preferred.

• Experience managing large account portfolios is preferred.

• Experience in subscription-based or recurring revenue environments is preferred.

• A comparable combination of training, education, and experience may be considered based on role complexity, geographic location, and internal development opportunities.

🏝️ Benefits

• OTE range of $78,000.00 - $82,000.00.

• Reasonable accommodations available for individuals with disabilities.

• An inclusive and diverse work environment.

• Equal opportunity employment.