Account Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Acquire an in-depth knowledge of Avride’s offerings and services, encompassing our features, advantages, and value propositions.

• Aid in overseeing a portfolio of campus accounts, ensuring prompt communication, and addressing inquiries and concerns with diligence and urgency.

• Collaborate with campuses to stimulate delivery demand and provide an outstanding experience for their dining communities.

• Conduct regular check-ins with campus partners to collect feedback, evaluate satisfaction levels, and pinpoint areas for enhancement.

• Address all campus inquiries, account issues, and requests, or direct them to the relevant company departments within expected turnaround times.

• Keep precise and current records of client interactions, including discussion notes, action items, and follow-up tasks.

• Engage in training sessions and workshops to boost product knowledge, sales capabilities, and overall proficiency in account management practices.

• Actively look for opportunities to contribute to team objectives and initiatives, demonstrating a commitment to learning and growing within the role.

⛳️ Requirements

• Bachelor’s Degree or High School diploma/GED with equivalent professional experience.

• 2-4 years of experience in Sales or Account Management.

• Strong proficiency in Google products and Slack, with the ability to quickly adapt to new software; experience with Google Sheets and Salesforce is advantageous.

• Native-level fluency in English is essential.

• A genuine motivation to exceed expectations in finding solutions for university partners.

• Excellent verbal and written communication abilities.

• Confidence in engaging with University leadership.

• A responsive, always-available mindset; you treat your campus partners as true collaborators, and they recognize they can rely on you.

• A proven history of achieving and surpassing goals.

• Ability to navigate confidently in ambiguous, fast-paced environments.

• Exceptional organizational skills, adept at managing multiple tasks simultaneously; a self-starter with a strong inclination towards action and problem-solving; optimizes effectiveness by prioritizing time effectively.

• A remarkable, positive attitude with a passion and aptitude for thriving in a fast-paced, high-growth setting.

• Willingness to travel up to 50% of the time.

🏝️ Benefits

• Candidates must be authorized to work in the U.S.

• The employer does not provide relocation sponsorship.

• Remote work options are not available.

• An equal opportunity employer committed to offering reasonable accommodations to qualified applicants and employees with disabilities to ensure they have equal access to employment opportunities.