Account Manager

This is a fully remote position, open to applicants in California, +16 more states.

📋 Description

• Collaborate with the Global Account Manager to identify, develop, and implement sales strategies for accounts within your portfolio.

• Act as the primary point of contact for business development in assigned accounts, overseeing all aspects of account management, understanding business drivers, leveraging cross-functional resources, and analyzing key sales metrics.

• Engage with customers to comprehend their needs and deliver effective results.

• Formulate and execute expansion strategies to achieve sales quotas.

• Coordinate with the Customer Success and Customer Support teams to gather strategic insights and prepare sales presentations.

• Communicate effectively with the customer success team to create and capitalize on conversion, upgrade, and expansion opportunities.

• Maintain a growth mindset and strive for continuous skill enhancement and knowledge acquisition while collaborating with colleagues.

• Ensure that our customers receive top-notch sales and operational excellence.

• Stay informed about industry trends, competitive actions, and customer opportunities, and propose innovative strategies to boost sales.

⛳️ Requirements

• A minimum of 2 years of experience in sales or account management roles, preferably within the hospitality SaaS sector.

• Strong understanding of the hospitality industry, with vertical specialization in Hotels, Restaurants, and Casinos being advantageous.

• Capability to sell an application and technology-based platform.

• Proficient in multi-tasking, prioritizing, and managing time effectively, along with the ability to build relationships at all organizational levels.

• Exceptional listening and presentation skills, with experience presenting to C-Level executives and technology leaders.

• Proven track record of meeting and exceeding sales quotas in a SaaS environment.

• Familiarity with the Avero platform and Salesforce/CRM is a plus.

• Willingness to travel domestically and internationally.

• Strong active listening skills and the ability to manage conflict resolution.

🏝️ Benefits

• Competitive compensation, with a strong focus on work/life balance.

• Employer-sponsored benefits package including Health, Dental, and Vision insurance.

• We are a remote-first employer!

• Health Savings Account with quarterly contributions from Avero!

• Flexible Spending Accounts for Medical and Dependent Care.

• Company-paid Disability, Life Insurance, and Accidental Death & Dismemberment coverage.

• Commuter Benefits for employees based in NYC!

• 401k plan with company matching.

• Parental Leave policy.

• Discounts on ClassPass.

• Equity in the company, ensuring all employees have a stake in our growth!