Account Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Take ownership of a portfolio of accounts starting from day one, encompassing onboarding, activation, and ongoing success.

• Conduct structured quarterly business reviews that link Appear's data to each client's commercial results.

• Discover opportunities for expansion within existing accounts.

• Proactively manage renewals.

• Serve as the customer's voice within the organization.

• Utilize AI effectively for account research, preparation for QBRs, renewal forecasting, and follow-up activities.

⛳️ Requirements

• A minimum of 2 years of experience in account management, customer success, or renewal-focused roles in B2B SaaS.

• Comfortable engaging in commercial discussions.

• Skilled at asking pertinent questions during client meetings.

• Sincerely interested in AI and its impact on search.

• Organized and proactive: you systematically manage your portfolio.

• Proficient in English.

• Proficiency in Spanish or other European languages is advantageous for our client base.

• Background in SEO, content marketing, or digital agency experience is a plus.

• Experience managing accounts in sectors such as legal, healthcare, financial services, or professional services.

• Familiar with CRM tools like HubSpot, GoHighLevel, Salesforce, or similar for account tracking and renewal management.

• Experience as an early hire in customer success or account management, with an understanding of building the function while managing it.

🏝️ Benefits

• Competitive salary and performance-based bonuses.

• Opportunities for professional development and growth.

• Flexible work environment.

• Health and wellness benefits.

• Collaborative and innovative company culture.