Account Manager – AI Acquisition

This is a fully remote position, open to applicants in United States.

📋 Description

• Assume complete responsibility for intricate, escalated, or high-risk accounts — from the initial risk signal to resolution.

• Identify the underlying causes of every at-risk engagement: strategy, execution, expectation misalignment, or delivery failures — and develop appropriate interventions.

• Facilitate critical discussions at the founder and C-suite level — recalibrating expectations, restoring trust, and steering momentum towards desired outcomes.

• Track engagement health indicators across your accounts and take action before issues escalate formally.

• Create focused recovery plans that tackle root issues — rather than surface-level complaints — and implement them swiftly.

• Provide weekly reports on case outcomes, revenue safeguarded, churn indicators, and trends requiring wider attention.

• Conduct live advisory sessions with founders — offering implementation-driven guidance across offerings, outbound strategies, pipeline management, and execution.

• Convert client experiences into structured, actionable insights for internal delivery teams.

• Assist in developing escalation frameworks, retention playbooks, and client-risk systems that extend beyond your individual caseload.

⛳️ Requirements

• Over 5 years of experience in client success, account management, consulting, or a senior operational position within a high-growth, agency, or technology-enabled environment.

• Demonstrable success in managing intricate, escalated, or high-risk accounts, showcasing recovery and retention results.

• Experience advising or operating at the founder/C-suite level — influencing decisions under pressure rather than merely executing tasks.

• Background in at least one of the following areas: growth strategy, sales systems, offer development, delivery operations, or scaling advisory services.

• Direct experience with cold outbound efforts, go-to-market execution, or B2B sales systems — sufficient to provide credible advice to clients.

🏝️ Benefits

• Health insurance

• Remote work options