Account Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Lead both pre-sale and post-sale presentations while organizing regular meetings with clients to foster strong relationships and ensure alignment on objectives and services.

• Propel revenue growth through upselling, cross-selling, and strategic account planning for assigned clients.

• Oversee and monitor client communications utilizing the CRM system.

• Manage client proposals, renewals, and implementations, ensuring timely and effective execution in collaboration with internal teams.

• Create and uphold Strategic Account Plans that detail client goals, key initiatives, and potential growth opportunities.

• Act as the primary contact for clients, ensuring prompt communication, issue resolution, and overall client satisfaction.

• Exhibit a comprehensive understanding of AMPS products and services, effectively aligning solutions with client requirements.

• Work collaboratively with internal teams to address client issues, enhance service delivery, and optimize processes.

• Ensure adherence to company policies, procedures, and HIPAA standards during all client interactions.

• Collaborate with Operations, SMEs, and various departments to fulfill client requirements and strengthen relationships.

⛳️ Requirements

• A minimum of 3 years of experience in managing both internal and external relationships, with knowledge of healthcare plan administration.

• Experience in healthcare plans, health insurance, or a similar field.

• Outstanding communication skills, both written and verbal, with strong presentation capabilities in both in-person and virtual settings.

• Proficient in MS Office, particularly in advanced Excel functions and PowerPoint.

• Ability to manage multiple client accounts, function under pressure, and consistently provide exemplary customer service.

• Bachelor's degree in marketing or business administration is a plus.

• Experience in self-funded healthcare is advantageous.

🏝️ Benefits

• Competitive salary along with performance-based bonuses.

• Comprehensive health, dental, and vision insurance coverage.

• Retirement savings plan with a company match.

• Generous paid time off and holiday schedule.

• Opportunities for professional development.