Account Manager

This is a fully remote position, open to applicants in France.

📋 Description

• Creating innovative solutions that engage our customers and propel our business forward.

• Serving as the main point of contact for designated clients, guaranteeing outstanding service and support.

• Gaining a comprehensive understanding of client goals, challenges, and industry developments to deliver customized solutions.

• Establishing enduring, trust-based partnerships that enhance client satisfaction and loyalty.

• Recognizing and managing contract expirations while preparing and presenting SVS solutions proactively to retail relationships.

• Tracking and analyzing client program performance, sales trends, and redemption metrics.

• Compiling and presenting detailed reports and dashboards during routine client meetings.

• Offering strategic recommendations to improve gift card program performance.

• Spotting opportunities to upsell additional services, features, or distribution channels to boost client results.

• Working in conjunction with internal sales and product teams to suggest relevant solutions that create revenue for both clients and the organization.

• Formulating account growth strategies that enhance the usage and adoption of gift card programs.

• Addressing issues swiftly while maintaining a forward-thinking approach to client needs.

• Assisting with the onboarding of new clients and programs as necessary.

⛳️ Requirements

• A minimum of 3 years of experience in account management, client services, or business development, ideally within the gift card, B2B (including reward and recognition and employee benefits), or loyalty sectors.

• Strong analytical abilities with the skill to interpret data and offer actionable insights.

• Demonstrated success in managing and expanding client accounts.

• Outstanding communication, presentation, and interpersonal abilities.

• Capacity to balance strategic thought with everyday client support.

• Proficient in CRM tools, Excel, and data visualization/reporting platforms.

• A self-motivated individual who excels in collaboration and teamwork.

• Fluency in both French and English is required; proficiency in additional languages is a plus.

• Client-centered and consultative approach.

• Strong business insight and negotiation capabilities.

• Data-driven approach to decision-making.

• A collaborative and team-oriented mindset.

🏝️ Benefits

• Company-issued equipment

• Formal, hands-on training