Account Manager

This is a fully remote position, open to applicants in Florida.

📋 Description

• Identify and pursue upsell and cross-sell opportunities by thoroughly understanding each customer's objectives and requirements.

• Develop persuasive cases for product extensions or enhancements, driving adoption and revenue growth within your accounts.

• Successfully renew customer contracts and consistently achieve or surpass expansion revenue targets.

• Maintain high-touch, strategic relationships with key stakeholders, ensuring that Addigy's solutions remain essential to their success.

• Serve as a customer advocate within Addigy, working collaboratively across departments to align resources that support growth initiatives.

• Establish long-term, trust-based relationships that continually reinforce Addigy's value proposition.

• Create targeted account plans with clear actions and timelines for growth.

• Utilize data-driven insights to identify high-potential accounts and customize engagement strategies that maximize lifetime value.

• Set a structured cadence of check-ins and strategic reviews to foster engagement, expansion, and retention.

• Regularly demonstrate Addigy's impact through QBRs and routine calls, maintaining a consistent focus on measurable outcomes.

• Anticipate potential challenges and proactively manage risks to ensure customer satisfaction and loyalty.

• Leverage AI tools (Claude and others) to enhance research, personalization, and workflow efficiency.

⛳️ Requirements

• Proven experience in account management or customer success with a history of meeting or exceeding revenue targets in the SaaS or technology sectors.

• Experience in selling to or managing existing customers where MSPs were the target audience.

• Demonstrated ability to establish and maintain influential, trust-based relationships that drive revenue growth and retention.

• Proficient in developing account strategies informed by customer data, employing a systematic approach to expand accounts and secure renewals.

• Strong problem-solving abilities with a proactive mindset towards identifying challenges and facilitating solutions.

• Familiarity with Apple device management, MDM, RMM, or endpoint security solutions.

• Experience with Salesforce (including QtC), Gainsight, or similar CS/CRM tools.

• Comfort in utilizing AI tools (Claude or similar) in everyday workflows.

🏝️ Benefits

• Travel: Once per quarter for team meetings, tradeshows, and customer visits.

• AI-forward team – Addigy actively promotes the use of AI tools in daily workflows.