Account Manager, Asian Market

This is a fully remote position, open to applicants in Thailand.

📋 Description

• Participate in the integration of new clients while managing one or multiple accounts at the same time;

• Serve as the primary liaison between clients and internal support teams;

• Ensure that support processes adhere to established KPIs, SLAs, and quality assurance standards;

• Oversee service quality, team conduct, and performance using both internal and external quality assurance tools;

• Evaluate key metrics, generate reports, and pinpoint opportunities for enhancement;

• Collect client feedback and convert it into actionable recommendations for internal teams;

• Collaborate closely with internal teams to guarantee seamless service delivery;

• Keep internal product and process documentation up to date;

• Assist in the hiring, onboarding, and professional development of team members;

• Assume a leadership role in projects and contribute to the long-term success of clients.

⛳️ Requirements

• Proficiency in English (C1–C2)

• A minimum of 2 years of experience as an Account Manager in customer support, BPO, SaaS, or a related field

• Strong understanding of B2B client management and customer support operations

• Exceptional communication, presentation, negotiation, and conflict resolution skills

• A strong analytical and problem-solving mindset with a strategic focus on account growth

• Capability to negotiate effectively and confidently advocate for the company’s interests while maintaining a professional and client-centric approach

• Familiarity with CRM and support platforms such as Zendesk, Intercom, Freshdesk, HubSpot, Aircall, or similar

• Knowledge of task and time-management tools (Jira, Asana, Monday, etc.)

• A genuine passion for people, technology, and continuous improvement.

🏝️ Benefits

• Services provided during business hours

• The opportunity to work fully remotely

• An inclusive international environment

• Compensation in USD

• Incentives for referring friends

• A balance between project workload and personal time, along with a focus on internal health policies

• Responsive leadership that is interested in your growth and fostering long-lasting cooperation

• Supportive conditions for self-development

• A culture built on trust, with no requirements for time-tracking