Account Manager, Asian Market

This is a fully remote position, open to applicants in South Korea.

📋 Description

• Participate in the integration of new clients while managing one or multiple accounts concurrently;

• Serve as the primary liaison between clients and internal support teams;

• Ensure that support processes align with established KPIs, SLAs, and QA standards;

• Oversee service quality, team discipline, and performance using both internal and external QA tools;

• Evaluate key metrics, generate reports, and pinpoint areas needing enhancement;

• Collect client feedback and transform it into actionable improvements for internal teams;

• Collaborate closely with internal teams to facilitate seamless service delivery;

• Maintain documentation related to internal products and processes;

• Assist in the recruitment, onboarding, and professional development of team members;

• Assume a leadership role within projects and contribute to the long-term success of clients.

⛳️ Requirements

• Proficiency in English (C1–C2 level)

• A minimum of 2 years’ experience in roles such as Account Manager, Operations Manager, Customer Success Manager, or Team Lead in customer support, BPO, SaaS, or a related field

• Demonstrated experience managing over 10 direct reports, including Customer Support Consultants, Specialists, and Agents.

• Outstanding communication, presentation, negotiation, and conflict-resolution skills

• Strong analytical and problem-solving capabilities with a strategic focus on account growth

• Ability to negotiate confidently while safeguarding the company’s interests, all while maintaining a professional and customer-centric demeanor

• Experience with CRM and support platforms such as Zendesk, Intercom, Freshdesk, HubSpot, Aircall, or similar

• Acquainted with task and time-management tools (Jira, Asana, Monday, etc.)

• Enthusiasm for people, technology, and ongoing improvement.

🏝️ Benefits

• Opportunity to work fully remotely

• Inclusive international workplace

• Compensation provided in USD

• Incentives for referring friends

• A balance between project responsibilities and personal time, along with an internal health policy

• Supportive leadership committed to your development and long-term collaboration

• Opportunities for self-development in a nurturing environment

• A culture founded on trust, without time-tracking requirements