Account Manager, Asian Market

This is a fully remote position, open to applicants in Argentina.

📋 Description

• Participate in new client integrations while managing one or multiple accounts at once;

• Serve as the primary liaison between clients and internal support teams;

• Ensure that support processes align with established KPIs, SLAs, and QA standards;

• Oversee service quality, team conduct, and performance using both internal and external QA tools;

• Examine key metrics, generate reports, and pinpoint areas needing improvement;

• Collect client feedback and convert it into actionable enhancements for internal teams;

• Collaborate closely with internal teams to guarantee smooth service delivery;

• Maintain comprehensive internal product and process documentation;

• Assist in the hiring, onboarding, and professional development of team members;

• Assume a leadership role in projects and contribute to the long-term success of clients.

⛳️ Requirements

• Proficiency in English (C1–C2 level)

• Over 2 years of experience as an Account Manager, Operations Manager, Customer Success Manager, or Team Lead in customer support, BPO, SaaS, or a comparable industry

• Demonstrated experience managing 10 or more direct reports, including Customer Support Consultants, Specialists, and Agents.

• Exceptional communication, presentation, negotiation, and conflict-resolution abilities

• Strong analytical and problem-solving skills with a strategic focus on account development

• Capability to negotiate effectively while confidently advocating for the company’s interests, all while maintaining a professional and customer-centered approach

• Familiarity with CRM and support platforms like Zendesk, Intercom, Freshdesk, HubSpot, Aircall, or similar tools

• Knowledge of task and time-management tools (Jira, Asana, Monday, etc.)

• Enthusiasm for people, technology, and ongoing improvement.

🏝️ Benefits

• Services provided during business hours

• Opportunity to work fully remotely

• Inclusive international work environment

• Compensation offered in USD

• Rewards for referring friends

• Balance between project workload and personal time, alongside an internal health policy

• Supportive leadership focused on your growth and fostering long-term collaboration

• Opportunities for self-development in a nurturing atmosphere

• A culture of trust, with no time-tracking requirements.