Account Manager – APAC

📋 Description

• Comprehend the distinct needs and objectives of each client.

• Track and evaluate client account performance while ensuring timely resolution of issues.

• Recognize opportunities for upselling additional services or features.

• Serve as the main point of contact for client inquiries or concerns.

• Oversee client Zendesk tickets and escalate issues when necessary.

• Collaborate with internal teams to promptly and effectively address client issues.

• Formulate and implement annual client success plans that align with business goals.

• Assist in contract renewals and negotiations to enhance retention and satisfaction.

• Utilize data analytics to evaluate performance and suggest enhancements.

• Provide regular reports on KPIs and client health metrics.

• Champion client interests internally to drive improvements in products and services.

• Work with global Account Managers to ensure a consistent client experience.

• Keep precise records of client communications, billing, and contractual commitments.

• Equip clients with resources and training to maximize the value of services.

• Maintain regular communication with clients through calls, emails, and in-person visits when applicable.

⛳️ Requirements

• 5–7 years of experience in account management, sales, or customer success for enterprise-level clients within fintech or SaaS sectors.

• Familiarity with the cards and payments industry, especially in issuing.

• Strong sense of urgency and responsiveness to client requirements.

• Ability to quickly understand new technologies with a strong interest in fintech and payment innovations.

• Proficient time management and multitasking capabilities to handle multiple clients across different time zones.

• Resilient mindset capable of working under pressure while focusing on achieving successful outcomes.

• Excellent analytical skills and data interpretation abilities.

• Strong negotiation and communication skills, both in writing and verbally.

• Detail-oriented with a customer-centric approach.

• Proficiency in Mandarin / Cantonese and English.

🏝️ Benefits

• At Paymentology, we believe in not only creating exceptional payment technology but also fostering an environment where individuals feel valued and their contributions are significant.

• You will join a diverse, global team that is genuinely dedicated to making a positive difference through our work.

• Whether collaborating across time zones or engaging in initiatives that benefit local communities, you will find meaningful purpose in your work — along with the freedom to develop in a supportive, innovative environment.