Account Manager – APAC

📋 Description

• Take charge of client relationships, managing performance, retention, and growth across a varied global portfolio.

• Serve as the main point of contact for clients, ensuring their requirements are addressed efficiently while promoting satisfaction and long-term success.

• Collaborate extensively with internal teams, utilizing data-driven insights to inform decision-making and uncover upselling and expansion opportunities.

• Monitor and evaluate client account performance, ensuring proactive resolution of any issues.

• Spot opportunities for upselling additional services or features.

• Oversee client Zendesk tickets and escalate issues as necessary.

• Work with internal teams to promptly and effectively resolve client concerns.

• Create and implement annual client success plans aligned with business goals.

• Assist with contract renewals and negotiations to enhance retention and satisfaction.

• Employ data analytics to evaluate performance and suggest enhancements.

• Regularly report on KPIs and client health metrics.

• Act as an advocate for clients internally to drive enhancements in products and services.

• Provide clients with resources and training to maximize the value of services.

• Communicate consistently with clients through calls, emails, and on-site visits when applicable.

⛳️ Requirements

• 5–7 years of experience in account management, sales, or customer success, supporting enterprise-level clients in fintech or SaaS industries.

• Familiarity with the cards and payments sector, particularly in issuing.

• Strong sense of urgency and responsiveness to client demands.

• Ability to comprehend new technologies and a strong interest in fintech and payment innovations.

• Excellent time management and multitasking abilities to handle multiple clients across different time zones.

• Resilient mindset with the capacity to work under pressure while focusing on successful outcomes.

• Outstanding analytical and data interpretation skills.

• Strong negotiation and communication abilities, both written and verbal.

• Attention to detail and a customer-centric mindset.

• Proficiency in Mandarin / Cantonese and English.

🏝️ Benefits

• Building a company where individuals feel a sense of belonging and their contributions are valued.

• Being part of a diverse, global team dedicated to making a positive impact.

• Freedom to grow in a nurturing, forward-thinking environment.