Account Manager – APAC

This is a fully remote position, open to applicants in Hong Kong.

📋 Description

• Comprehend the distinct needs and objectives of each client.

• Monitor and analyze client account performance while proactively addressing any issues.

• Identify potential opportunities for upselling additional services or features.

• Serve as the primary contact for client concerns or issues.

• Oversee client Zendesk tickets and escalate issues as required.

• Collaborate with internal teams to resolve client issues efficiently and promptly.

• Create and implement annual client success plans that align with business goals.

• Support contract renewals and negotiations to enhance retention and satisfaction.

• Utilize data analytics to evaluate performance and suggest improvements.

• Provide regular reports on KPIs and client health metrics.

• Champion clients internally to drive enhancements in products and services.

• Work with global Account Managers to ensure a consistent client experience.

• Maintain precise records of client communications, billing, and contractual commitments.

• Equip clients with resources and training to maximize the value of services.

• Engage with clients regularly through calls, emails, and on-site visits when appropriate.

⛳️ Requirements

• 5–7 years of experience in account management, sales, or customer success supporting enterprise-level clients in fintech or SaaS environments.

• Familiarity with the cards and payments sector, especially regarding issuing.

• A strong sense of urgency and responsiveness to client requirements.

• Capability to understand new technologies and a genuine interest in fintech and payment innovation.

• Effective time management and multitasking abilities to handle multiple clients across different time zones.

• Resilient mindset with the ability to work under pressure and focus on achieving successful outcomes.

• Exceptional analytical and data interpretation skills.

• Strong negotiation and communication abilities, both written and verbal.

• Attention to detail and a customer-focused approach.

• Proficiency in Mandarin / Cantonese and English.

🏝️ Benefits

• At Paymentology, it’s not just about developing exceptional payment technology; it’s about fostering a company culture where individuals feel valued and their contributions matter.

• You will join a diverse, global team that is genuinely dedicated to making a positive impact through our work.

• Whether collaborating across time zones or participating in initiatives that support local communities, you will discover real purpose in your work — along with the freedom to grow in a supportive, forward-thinking environment.