Account Manager – AI

This is a fully remote position, open to applicants in France.

📋 Description

• Take ownership of retention with a zero-churn mindset, acting as the trusted point of contact for assigned dealership accounts.

• Proactively anticipate customer issues, conduct thorough follow-ups, and ensure customers truly appreciate and value the solution.

• Facilitate successful pilot deployments and transition them into long-term contracts.

• Track customer satisfaction and ensure measurable performance outcomes.

• Identify upsell and cross-sell opportunities early within existing accounts.

• Lead discussions for expansion and finalize rollouts of additional dealership sites and new use cases.

• Serve as a crucial growth driver for the company through assertive yet value-focused expansion strategies.

• Manage end-to-end rollouts, including kick-off, configuration, training, and go-live processes.

• Ensure launches are quick, seamless, and repeatable.

• Collaborate closely with internal Product and Engineering teams to facilitate deployments.

• Gain a comprehensive understanding of the product to effectively convey its value to clients.

• Convert client feedback into precise requirements for the Product and Engineering teams.

• Work cohesively with technical teams managing configurations, workflows, and prompts.

• Set and manage client expectations regarding product capabilities and customization options.

• Act as the liaison between client needs and internal technical resources.

⛳️ Requirements

• **Fluent Flemish speaker** with strong written and verbal communication skills (primary requirement).

• Professional working proficiency in French to assist bilingual dealership groups.

• Professional working proficiency in English for internal team communications.

• 1–3+ years of professional experience in customer-facing roles such as Customer Success or Account Management in B2B SaaS, Operations consulting or change management, or project/program management with client-facing responsibilities.

• Strong project management capabilities: top-down thinking, clear planning, tight timelines, and cross-team coordination.

• KPI-oriented and data-driven: comfortable with tracking metrics, analyzing performance, and making data-informed decisions.

• Calm and resourceful problem-solver: able to troubleshoot independently and escalate strategically when necessary.

• Comfortable with understanding product details: willingness to learn how the AI solution operates to effectively communicate its value and manage client expectations.

• Availability to start immediately or within a short notice period.

• Willingness to travel regularly to dealership client sites throughout Belgium.

• **Vloeiend Nederlandstalige spreker** met uitstekende schriftelijke en mondelinge communicatievaardigheden (primaire vereiste).

• Professioneel werkniveau Frans om tweetalige dealergroepen te ondersteunen.

• Professioneel werkniveau Engels voor interne teamcommunicatie.

• 1–3+ jaar professionele ervaring in klantgerichte rollen zoals: Customer Success of Account Management in B2B SaaS, Operationeel advies of change management, Project-/programmamanagement met klantgerichte verantwoordelijkheden.

• Sterke projectmanagementvaardigheden: top-down denken, heldere planning, strakke tijdlijnen, cross-team coördinatie.

• KPI-georiënteerd en datagedreven: comfortabel met het volgen van metrics, analyseren van prestaties en nemen van data-geïnformeerde beslissingen.

• Kalme, vindingrijke probleemoplosser: vermogen om autonoom te troubleshooten en strategisch te escaleren.

• Comfortabel met het begrijpen van productdetails: bereidheid om te leren hoe de AI-oplossing werkt om effectief waarde te communiceren en klantverwachtingen te managen.

• Beschikbaarheid om onmiddellijk of binnen korte opzegtermijn te starten.

• Bereidheid om regelmatig te reizen naar dealerklanten in heel België.

🏝️ Benefits

• Performance-based Bonus: structure to be defined based on achieving key metrics (retention, expansion, implementation success).

• Standard Belgian benefits package.

• Opportunity to be part of a rapidly growing, Y Combinator-backed AI startup.

• Role with significant ownership and direct impact on company revenue and growth trajectory.

• Exposure to cutting-edge AI technology that is transforming a traditional industry.

• Career advancement potential into senior customer success or revenue leadership roles as the company scales.