Account Manager, AdTech

This is a fully remote position, open to applicants in Canada.

📋 Description

• Serve as a strategic consultant and main point of contact for both managed and self-service clients.

• Develop and maintain strong relationships with clients.

• Actively monitor account health, campaign effectiveness, and customer interaction.

• Collaborate with sales, product development, and engineering teams.

• Oversee the onboarding process for clients.

• Advocate for the customer experience by addressing issues and resolving escalations.

• Promote client retention and growth through strategic business reviews and performance discussions.

• Gather and analyze consumer behavior data to deliver actionable insights.

⛳️ Requirements

• Demonstrated experience in Account Manager, Key Account Manager, or Customer Success positions.

• Proficient in upselling and cross-selling strategies.

• Comfortable taking ownership of the retention and growth strategies for accounts.

• Ability to evaluate and provide customized actionable recommendations.

• Background in Programmatic, SaaS, and media channels.

• Experienced with CRM software such as Salesforce, HubSpot, or Zoho CRM.

• Strong proficiency in MS Office, particularly Excel.

• Exceptional presentation and influencing abilities.

🏝️ Benefits

• Flexible work environment.

• Meal credit provided for in-office days.

• Complimentary massage services from an in-house RMT every eight weeks.

• Comprehensive benefits package including life, AD&D, and long-term disability insurance.

• Coverage for prescriptions, dental, vision, mental health, and professional health services.

• Access to a workplace advisor.

• Vitality Wellness app.

• $300 annual healthcare spending account.