Account Manager, Acute Care Informatics

📋 Description

• Proactively drive the HealthSystems portfolio within the Acute Care Informatics domain.

• Strategically enhance customer relationships.

• Effectively secure new business opportunities.

• Develop and fortify customer connections in collaboration with other roles/functions, ensuring alignment with the collaboratively crafted sales strategy through regular customer engagement.

• Actively seek out and qualify new business opportunities in partnership with the Key Account Manager.

• Maintain accurate representation of the sales pipeline within the Customer Relationship Management tool (SFDC).

• Prepare customer-centric proposals, including configurations and pricing, in collaboration with the Customer Service Specialist and other specialists when necessary.

• Present proposals and lead negotiations, either in conjunction with the Key Account Manager or independently.

• Renew and enhance existing customer relationships with the goal of establishing long-term (framework) agreements.

• Coordinate product demonstrations and reference visits.

• Continuously monitor competitors and industry developments, providing constructive feedback to the Business Unit.

• Manage order intake and sales revenue for solutions.

• Ensure data quality in SFDC and forecast accuracy.

• Monitor customer satisfaction (NPS) regarding response rates and scores.

• Assess Share of Wallet (SoW).

• Achieve price realization for equipment/products and customer service.

⛳️ Requirements

• Demonstrated sales expertise in identifying, managing, and closing deals.

• Background in medical IT / Healthcare IT.

• 3–5 years of experience in solution-driven sales of healthcare IT.

• Strong IT skills, comprehensive understanding of hospital/clinical workflows, and a moderate grasp of the healthcare system overall.

• Competence in collaborating with various stakeholders.

• Customer-oriented, empathetic demeanor with a high level of self-organization and problem-solving capabilities.

• Confident presence while delivering needs-based customer consultations.

• Personal responsibility for achieving (team) objectives.

• Outstanding verbal and written communication skills, active listening, and strong persuasion abilities, accompanied by genuine enthusiasm for the product.

• Proficient in Microsoft Office applications and possess a strong affinity for IT.

• Willingness to travel (Austria & Switzerland); ideally based in the Greater Vienna area.

🏝️ Benefits

• Competitive, performance-based, and equitable compensation structure.

• Attractive Philips pension plan and employer-sponsored private accident insurance.

• 25 days of annual vacation.

• Commuter pass OR company car available for personal use.

• Philips In Balance program offering excellent health benefits (company doctor, monthly massage, etc.).

• Subsidized meals.

• Discounts available at the Philips MyShop.