Account Management Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Collaborate with your account management representatives to ensure they fully grasp the client's requirements and how Absorb can assist in fulfilling their objectives, ultimately enhancing net dollar retention.

• Oversee and report on essential weekly and monthly operational metrics concerning team and individual performance.

• Work together with the marketing team to pinpoint campaigns that generate qualified leads and expand the pipelines of account managers.

• Cultivate a trusted advisory relationship with senior stakeholders and executive sponsors within client accounts to uncover further sales opportunities.

• Recruit, hire, and develop a top-tier account management team.

• Lead the account management team and facilitate client communications using a variety of tools, including but not limited to Salesforce, Gainsight, Inbox AI, Atlassian Suite, and Zendesk.

⛳️ Requirements

• Over 3 years of experience in leading account management teams focused on SMB and Mid-Market clients.

• Proven experience managing an annual gross revenue quota exceeding $5M.

• Strong familiarity and success in negotiating deals ranging from $20,000 to $75,000.

• A hands-on leadership approach, setting an example and prioritizing team development.

• A solid understanding of how to create account plans and monitor individual performance and output against these plans.

• A demonstrated history of accurately forecasting your team's pipeline and identifying trends and patterns proactively.

• An analytical mindset, capable of translating metrics into actionable decisions and presenting data in a clear and impactful manner.

🏝️ Benefits

• Fully remote-first work environment with flexible work options.

• Comprehensive health and wellness benefits, including retirement savings programs, eligibility for two different bonus plans, generous time off, and extensive medical and dental coverage based on your location.

• New hire equipment allowance and monthly flex allowance to facilitate your success.

• Unlimited opportunities for career advancement and internal mobility.

• Employee-driven diversity, equity, and inclusion programs.