Account Integration Specialist, Level 2

This is a fully remote position, open to applicants in Maryland.

📋 Description

• Oversee and coordinate the onboarding of customers, client interactions, and campaigns related to variable print, pre-media, or Sales throughout the entire project lifecycle.

• Collect customer data and assess objectives and goals to develop project plans and statements of work.

• Submit statements of work for legal approval.

• Evaluate customer requirements and define the overall project scope.

• Assemble the necessary resources and departments to execute customer campaigns.

• Estimate timelines and resources needed, including programming, composition, photography, creative, and prepress.

• Design and establish workflows based on factors such as complexity, deliverables, costs, and job profitability.

• Maintain the master schedule and perform regular status checks.

• Modify plans in response to changing requirements.

• Communicate project status, challenges, and potential delays to stakeholders.

• Manage customer expectations and ensure that deliverables align with customer SLAs and company standards.

• Conduct color review meetings and coordinate job alterations as necessary.

• Assist in establishing test cases and secure final project approval for go-live.

• Undertake related duties and engage in special projects.

⛳️ Requirements

• Bachelor's degree in a field relevant to the functional work or role with 3+ years of pertinent work experience.

• Alternatively, a Bachelor's degree with 3–5 years of relevant work experience OR a similar number of years of applicable work experience showcasing the ability to fulfill the job requirements.

• Capability to identify anomalies and critical situations and respond appropriately.

• Proficient in communicating and interacting with a diverse range of internal/external customers and/or colleagues to resolve moderately complex issues.

• Strong functional computer skills utilizing Microsoft Windows, MAC, or other technical tools.

• Quick learner of specialized software.

• Ongoing expertise in primary tools or applications used for daily tasks.

• Excellent communication skills with the ability to convey information clearly.

• Proactive listening abilities.

• Capacity to articulate business needs to both internal and external customers.

• Successful completion of a pre-employment background check and drug screening.

• Army MOS: 92Y: Unit Supply Specialist.

🏝️ Benefits

• Medical coverage.

• Dental coverage.

• Vision coverage.

• Paid time off.

• Disability insurance.

• 401(k) with match.

• Life insurance.

• Additional voluntary supplemental insurance coverages.

• Tuition assistance.

• Maternity leave.

• Adoption assistance.

• Employer/partner discounts.

• Bonus, commission, or incentive program participation, depending on the role.