Account Growth Manager

This is a fully remote position, open to applicants in Poland.

📋 Description

• Collaborate as a member of the Delivery team, working closely with Technical Leads and Portfolio Managers to formulate and implement growth strategies for designated accounts, enhancing customer value and driving business growth.

• Promote upselling, account expansions, and manage end-to-end renewals to ensure steady revenue progression.

• Create and implement mid- and long-term strategic plans for key accounts, including stakeholder mapping and expansion into new client divisions.

• Formulate account strategies and roadmaps to fortify long-lasting partnerships.

• Conduct regular one-on-one meetings with key stakeholders and organize onsite visits to enhance collaborations.

• Establish and nurture long-term relationships with principal client stakeholders.

• Serve as a liaison between clients and R&D, sharing insights on technology trends and innovations to position the company as a strategic partner.

• Monitor clients' financial situations on a monthly basis, identify potential risks to current and future revenue, and implement measures to prevent churn.

• Oversee sales forecasting, account reporting, legal contracts, and the acquisition of approvals for case studies.

• Connect various client initiatives by offering cross-project context, market intelligence, and industry-level positioning.

• Foster referrals and stakeholder introductions to organically expand the account footprint.

⛳️ Requirements

• A minimum of 5+ years of demonstrated success in B2B enterprise services, ideally within the IT or software development industry.

• Capability to collaborate effectively with developers and translate intricate technical roadmaps into business value.

• Proven history of successfully closing upsell and cross-sell deals, negotiating contracts, and managing a robust sales pipeline.

• Near-native proficiency in English (minimum C1) with the ability to influence C-level stakeholders.

• Established ability to transcend the role of a "delivery vendor" to become a trusted business advisor.

• Keen attention to detail in financial monitoring, reporting, and achieving KPIs.

• A self-motivated, entrepreneurial mindset towards problem-solving and relationship building with clients.

• A belief that "Impossible is nothing".

🏝️ Benefits

• 24 paid days off

• 30 days of paid sick leave

• Fully-covered life insurance

• Private healthcare for you and your family

• Free access to the Helping Hand mental health platform

• Multisport Card or a monthly allowance for other sports activities

• Individual Wellbeing & Development Budget

• Monthly lunch allowance

• Flexible working hours

• Remote-first work model – work from wherever you are most productive, with occasional onsite meetings and team gatherings

• Refund for accounting costs

• Modern office located in the Wrocław city center

• Performance-based bonus program

• Opportunity to collaborate with Fortune 500 companies and leading global technology firms

• Possibilities for international travel to the US, Asia, and LATAM for client meetings and business events

• Opportunities to attend and engage in conferences, meetups, and community events organized by Callstack in Poland and the US

• Exciting team events and activities

• Company-wide workation and team-building workshops

• High-quality hardware – Apple devices