Account Executive, Service Cloud

This is a fully remote position, open to applicants in Taiwan.

📋 Description

• Develop and execute a sales strategy for Service Cloud tailored to specific industries in the Taiwanese market.

• Propel revenue growth by deepening engagement with the existing customer base while cultivating new clients and use cases.

• Identify, organize, lead, and finalize substantial deals in collaboration with Core sales teams.

• Discover Service Cloud opportunities within the current Salesforce customer landscape.

• Generate new leads through methodical outreach to Service leaders.

• Capitalize on business from both new and established relationships.

• Articulate the role of service transformation in account-specific visions and strategies.

• Define and present the value proposition of service transformation to potential management.

• Foster trusted relationships with Heads of Service, gaining insights into their challenges and demands.

• Strategize, negotiate, and conclude business deals at the VP and CxO level.

• Develop and implement strategies to accelerate the growth of Service Cloud.

• Equip extended sales colleagues with messaging, prospecting, qualifying, and closing techniques related to Service Cloud.

• Provide guidance to customers and prospects regarding service transformation.

• Promote transformation in field service through customer engagements, trade shows, and events.

• Maintain insights on prospective customer service challenges and opportunities.

⛳️ Requirements

• Significant experience in service applications and/or operational Customer Service Management.

• Proven history of successfully selling Service solutions in the market or executing comprehensive Service transformations within multinational enterprises.

• In-depth knowledge of Service Business, Service Operations, and buyer profiles.

• Native or fluent proficiency in Mandarin, English, and Japanese.

• Strong analytical and problem-solving abilities, with a knack for thriving in fast-paced environments.

• Demonstrated capability to collaborate effectively as part of an extended sales team.

• Willingness to travel occasionally to Japan.

🏝️ Benefits

• Highly competitive compensation package.

• Car allowance.

• Employee stock purchase plan.

• Ramp-up schedule featuring training boot camps and ongoing sales and product education.

• Opportunities for career advancement within a dynamic and fast-growing organization.

• A vibrant company culture recognized as a leading "best place to work."

• Comprehensive benefits and resources to support work-life balance and wellbeing.

• AI agents to enhance impact and efficiency.