Account Executive II

This is a fully remote position, open to applicants in California.

📋 Description

• Oversee customer account relationships for a designated portfolio, acting as the primary point of contact.

• Ensure customer satisfaction while fostering enduring relationships with clients.

• Tailor WM products and services to align with customer requirements and suggest compliant solutions.

• Enhance account engagement through consultative selling techniques.

• Negotiate, modify, and renew customer service agreements to optimize profitability.

• Inform customers about contract specifics and utilize negotiation skills to maintain business.

• Address complex customer inquiries and escalations in collaboration with the Inside Sales Manager.

• Communicate rates, charges, service strategies, incentives, and concessions while adhering to profit targets and authority limits.

• Work alongside the sales team to discover and expand territory opportunities.

• Identify additional WM business prospects and make internal referrals as appropriate.

• Utilize Salesforce.com/Customer Relationship Management and pricing tools consistently and accurately.

• Generate reports and manage general administrative tasks as required.

⛳️ Requirements

• High School Diploma or GED (accredited).

• Minimum of 1 year of WM experience or 5 years of business-to-business account management at a proficient level.

• Previous experience in cold calling and prospecting is preferred.

• Must be able to reside in Southern California.

• Proficient in using Salesforce.com/Customer Relationship Management and pricing tools accurately and consistently.

• Capable of proposing solutions that comply with local, state, and federal regulations.

• Must possess or be willing to obtain a REAL ID or TSA-approved alternative if required for air travel or access to federal properties.

🏝️ Benefits

• Medical insurance.

• Dental insurance.

• Vision insurance.

• Life insurance.

• Short-term disability.

• Stock purchase plan.

• Company matching on a 401(k).

• Paid vacation.

• Paid holidays.

• Paid personal days.

• Incentive pay.

• REAL ID or TSA-approved alternative may be obtained for business travel or federal property access.