Account Executive, Client Success Manager – Behavioral Health

📋 Description

• Act as the main contact for designated clients, fostering robust, long-term partnerships.

• Engage in ongoing communication with clients to grasp their requirements, resolve issues, and furnish updates regarding RCM performance.

• Proactively foresee client concerns and tackle potential challenges before they arise.

• Collaborate with clients to pinpoint opportunities for operational streamlining, enhancement of billing accuracy, and boosting revenue collection.

• Guarantee adherence to industry regulations (such as HIPAA, CMS) and client-specific guidelines.

• Observe, evaluate, and report on critical performance indicators (KPIs) linked to the revenue cycle.

• Create and present client-tailored reports that deliver insights on revenue trends, outstanding accounts, and operational performance.

• Utilize data to foster process enhancements and put forth recommendations for greater efficiency and profitability.

• Investigate and promptly resolve any escalated billing or collection matters.

• Work in conjunction with internal teams (coding, billing, compliance, etc.) to address complex client issues.

• Ensure timely follow-up and resolution of denied or rejected claims.

• Keep abreast of industry trends, regulations, and technologies to sustain a competitive advantage.

• Suggest process enhancements and apply best practices to optimize the RCM workflow.

• Contribute to the development of internal process documentation and training resources.

⛳️ Requirements

• Bachelor’s degree in healthcare administration, Business, Finance, or a related field; however, relevant industry experience will also be considered.

• Preferred relevant certifications (e.g., Certified Revenue Cycle Professional - CRCP).

• Minimum of 3 years of experience in Revenue Cycle Management or similar healthcare finance positions.

• Preferred experience in Behavioral Health (BH) and/or Substance Use Disorder (SUD) RCM.

• Demonstrated expertise in client relationship management.

• Profound knowledge of healthcare billing, coding, compliance, and insurance processes.

• Familiarity with UB‑04 facility billing, including institutional claims, revenue codes, and payer-specific billing requirements is preferred, but not mandatory.

• Ability to analyze intricate data and provide actionable insights.

• Strong communication, negotiation, and interpersonal abilities; capable of working independently as well as collaboratively.

• Excellent customer service skills with the ability to nurture strong client relationships to ensure satisfaction and retention.

• Proven ability to manage high-pressure situations and professionally handle client escalations and concerns.

• Outstanding problem-solving skills and meticulous attention to detail.

• Capacity to set and maintain priorities in a fast-paced, client-focused environment with diverse demands and interruptions.

• Ability to effectively work and communicate with a diverse group of individuals including department managers, staff, physicians, patients, and clients.

• Advanced proficiency in RCM software and the Microsoft Office Suite, particularly strong skills in Excel (pivot tables, formulas, data analysis, and reporting).

• Experience utilizing data analytics, technology, and process improvement initiatives to boost efficiency and accuracy.

• Must be adaptable to evolving regulations, technologies, and industry trends, adjusting the revenue cycle management strategy as necessary.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Comprehensive health, dental, and vision insurance.

• Opportunities for professional development and career advancement.

• Flexible work hours and remote work options.

• Generous paid time off and holiday leave.