Account Executive, Career Colleges

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee all elements of a targeted portfolio comprising non-traditional and for-profit accounts across Wiley’s products, including Alta, WileyPLUS, zyBooks, and ebooks.

• Manage the entire customer lifecycle, from pipeline oversight and contract finalization to onboarding, training, and ongoing customer satisfaction.

• Sustain and enhance Wiley's business through new adoptions, edition transitions, and digital growth.

• Handle Salesforce opportunities and monitor revenue and discrepancies through PowerBI/Mode.

• Take responsibility for contracts and billing, oversee renewals, ensure accurate billing, and coordinate revenue reporting.

• Lead course setup and provide live training for Tier 1 and Tier 2 clientele.

• Offer self-service resources and automated onboarding assistance for Tier 3 customers.

• Accurately configure courses and provide LTI 1.3 support for LMS administrators.

• Advise instructors on course implementation and curriculum design.

• Act as the primary point of contact for customer inquiries and conduct regular check-ins with key decision-makers.

• Deliver exceptional service to VIP accounts and proactively support customers at risk.

• Facilitate the resolution of technical issues with Wiley support and follow up on outcomes.

• Collaborate with product, marketing, finance, support, colleagues, and management.

• Participate in internal meetings, share account insights, complete team projects, and adapt workflows as the team expands.

⛳️ Requirements

• Bachelor’s Degree is mandatory.

• Experience in the higher education publishing industry is highly preferred.

• Proven capability to manage the entire customer lifecycle: sales, onboarding, training, and retention.

• Ability to learn and effectively present digital products across various disciplines and modalities.

• Strong communication, relationship-building, and follow-up skills.

• Excellent problem-solving abilities.

• Highly organized with a keen attention to detail and the capacity to manage accounts autonomously.

• Experience working within complex organizational structures and managing multiple stakeholder relationships.

• Proficiency in Google Suite, MS Office Suite, and Salesforce.

• Comfortable with LMS platforms and LTI integrations, or capable of learning swiftly.

• Willingness to utilize video conferencing and screen-sharing technology.

• Strong time management and scheduling skills.

• Ability to handle diverse customer personalities with professionalism and patience.

• Willingness to travel approximately 5–10% annually.

🏝️ Benefits

• Meeting-free Friday afternoons.

• Opportunities for professional development.

• Comprehensive employee programs to encourage community, learning, and growth.

• Extensive benefits package.

• Ongoing learning and internal mobility opportunities.

• Support for health and wellness.

• Competitive salary.

• Reasonable accommodations for applicants and employees with disabilities.