Account Executive, Cards Services

📋 Description

• Oversee a consistent meeting schedule with each client in your designated territory, both in-person and virtually.

• Inform clients about Fiserv developments and our influence on their operations.

• Foster a welcoming atmosphere for clients to engage with both you and Fiserv.

• Champion and facilitate collaboration with other Fiserv departments to achieve revenue growth, enhance client value, and improve satisfaction.

• Assist in resolving client operational escalations and track escalated support tickets, client enhancement requests, and significant Professional Services projects.

• Organize team training on Digital Channels and Electronic Payments products as required.

• Create and maintain Client Action Plans for key clients, nurture Client References, and act as the primary contact for addressing client satisfaction concerns.

• Support client visits and conferences while ensuring accurate billing.

⛳️ Requirements

• Over 5 years of experience in client relationship management, service delivery, and/or sales to C-Level executives.

• Proficient in electronic banking, mobile banking, and/or payments.

• Bachelor’s degree preferred, or equivalent military experience.

• Familiarity with eCRM software such as Salesforce.

• Comprehensive understanding of Fiserv account processing products, online banking solutions, and various business units.

• Experience with Fiserv systems or applications.

• Additional certifications in banking or financial technology domains are a plus.

• Must currently hold valid and unrestricted U.S. work authorization to be eligible for this position.

🏝️ Benefits

• Fuel Your Life program to promote your physical, financial, social, and emotional well-being.

• Paid holidays along with generous time-off policies.

• Complimentary mental health support through Employee Assistance Programs.

• Living Proof program to acknowledge your peers’ extraordinary efforts with points that can be redeemed for rewards.

• Eight Employee Resource Groups designed to cultivate a collaborative culture and broaden your network.

• Exceptional opportunities for professional growth through training, development, and internal mobility.

• Access to medical, dental, vision, life, and disability insurance options starting from day one.

• Retirement planning and discounted stock options through the Employee Stock Purchase Plan.

• Tuition assistance and reimbursement programs are available.