Account Executive, B2B

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Provide support to field sales representatives by managing customer follow-up after meetings, site visits, and sales appointments.

• Prepare, organize, and follow up on customer quotes based on information supplied by the sales team.

• Address customer inquiries related to quotes, order approvals, freight tracking, delivery updates, and general account support.

• Serve as a dependable internal contact for customers, ensuring that communication, quoting, and order progress are expedited.

• Conduct outbound calls and maintain regular check-ins with existing customers, project contacts, engineers, and other account stakeholders.

• Aid in multi-contact account management by engaging with various stakeholders across larger project-based customer accounts.

• Keep accurate CRM records in Capsule, including customer notes, contact information, follow-up actions, account activity, and pipeline updates.

• Utilize tools such as Capsule, ZoomInfo, and other sales or prospecting platforms to enhance account visibility, conduct contact research, and support sales activities.

• Collaborate with internal team members to ensure that customer requests, quote updates, order progress, and account actions are executed promptly.

• Work in tandem with sales representatives and internal support teams to enhance customer experience, account coverage, and sales efficiency.

• Perform other duties relevant to the position as they arise.

⛳️ Requirements

• A Bachelor’s degree in Business, Sales, Marketing, Communications, Commerce, or a related field is preferred.

• At least 2–5+ years of experience in internal sales, account management support, sales support, customer service, account coordination, or a similar customer-facing commercial support role.

• Previous experience assisting sales representatives, account managers, or field sales teams is highly valued.

• Familiarity with preparing, coordinating, or following up on quotes, orders, customer requests, and account-related inquiries.

• Excellent customer service and communication skills, with confidence in speaking to customers via phone and email.

• Comfortable making outbound calls, following up with customers, checking in on existing accounts, and maintaining regular contact with key stakeholders.

• Strong discipline in CRM usage, with the capacity to maintain accurate notes, contact records, activity updates, and follow-up schedules.

• Experience using Capsule CRM, ZoomInfo, or similar CRM, sales enablement, or prospecting platforms is advantageous.

• Previous experience in a product-based B2B environment such as industrial supplies, construction products, building materials, signage, print media, trade supplies, or similar is highly regarded.

🏝️ Benefits

• **Why Join Twoconnect?**

• We provide more than just a job — we offer a supportive and fulfilling career experience. Here’s what you can anticipate from this opportunity:

• - Work from home

• - Mon - Fri: 9:00 AM – 6:00 PM AEST/AEDT (*adjustments will be made for daylight saving time*)

• - HMO with 2 free dependents and medical reimbursements

• - Government-mandated benefits

• - Opportunities to collaborate with leading companies in Australia and beyond

• - Training programs for career development

• - Engaging company outings, team activities, and wellness sessions

• - Supportive, inclusive culture

• - Dedicated managers focused on your growth and success

• Twoconnect connects highly skilled Filipino professionals with established companies in Australia, New Zealand, the United States, the United Kingdom, and Europe, providing direct access to global careers and long-term opportunities.

• We offer competitive pay and benefits, additional entitlements, and structured career development programs that make employment both financially rewarding and professionally sustainable.

• Our industry-leading retention rate showcases our commitment to a people-first culture that prioritizes stability, growth, and genuine care for every employee.

• Twoconnect is an equal opportunity employer. We value cultural diversity and foster an inclusive workplace where every employee is respected and supported as part of a growing global team.

• 🔗 Learn more about us through our official pages:

• Website: https://twoconnect.com.au/

• Careers: https://apply.workable.com/twoconnect-careers/

• LinkedIn: https://linkedin.com/company/twoconnectau

• Facebook: https://www.facebook.com/2woconnect/

• Instagram: https://www.instagram.com/twoconnect_/